Alcatel-Lucent Hiring for Core MS Specialist at Noida, India Full Time

Core MS Specialist

Noida, Uttar Pradesh, India (https://aluperf.referrals.selectminds.com/jobs/98355/other-jobs-matching/location-only)

New

Customer Services (http://aluperf.referrals.selectminds.com/landingpages/services-opportunities-at-nokia-187)

CNS Cloud and Network Services

23000004NM Requisition #

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Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team youll be part of

As Nokias growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Cloud and Network Services, include the existing Nokia Software business (excluding Mobile Networks network management), Nokia’s enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its current Global Services unit. This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation.

What you will learn and contribute to

Are you passionate about solving problems?

The Problem Manager is the “Primary Owner” of Problem Management Process. He is responsible for all activities related to the management of the Problem from the moment it is assigned to him and for the end to end Problem tickets handling. It encompasses: – Co-ordinating and promoting the effective functioning of Problem Management activities maintaining information in KEDB – Leading cross-functional teams to investigate and diagnose root cause. – Tracking and communicating the status of Problem resolution efforts monitoring and ensuring SLA fulfilment associated with the Problem Tickets. – Attributing the correct level of Priority and for Problem categorization Problem Management reporting (e.g. create weekly reports – how many open, closed, running totals, average etc.). – Solution/ Workaround validation

Additional Information