Alcatel-Lucent Hiring for GSS MNS – Services Solution Lead at Noida, India Full Time

GSS MNS – Services Solution Lead

Noida, Uttar Pradesh, India (https://aluperf.referrals.selectminds.com/jobs/79585/other-jobs-matching/location-only)

New

Sales Strategy, Operations & Support (http://aluperf.referrals.selectminds.com/landingpages/sales-strategy-operations-support-opportunities-at-nokia-283)

CX Customer Experience

22000007U8 Requisition #

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About Nokia

At Nokia, we create technology that helps the world act together.As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed, and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs.Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable, and inclusive world.Watchour video (https://nokia.ly/3ffC2iG) to discover how we create meaningful interactions to drive human progress.

About Customer Experience

The Customer Experience (CX) organization will provide a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. The CX organization structure ensures that our customers benefit from dedicated management attention and from our teams’ deep understanding of local markets. CX is also responsible for ensuring strong alignment between our customer-facing sales and delivery teams in each account.

Job Description

The purpose of the Service Solution Management is to optimize cost and maximize effectiveness and efficiency in winning new customer contracts. Professional tendering is required to ensure cost-effective solutions for NSN, perform risk analyses, consolidate & manage service deliverables from different LOBsThe purpose of the Service Solution Management is to optimize cost and maximize effectiveness and efficiency in winning new customer contracts. Professional tendering is required to ensure cost-effective solutions for NSN, perform risk analyses, consolidate & manage service deliverables from different LOBs

• Preparation of overall customer services solution • Assigns and assemble services sub team from earmarked resources based on requirement of the bid and capability of the resources• Initiates Service Kick off meeting along with RSSM keeping BM and TSL in the loop• Interfaces with Regional Service Solution Manager (RSSM), Service Product Managers (Regional, GSS In-house PdMs, NI CBS)• Responsible for providing the complete Service Solution after analyzing service requirements• Responsible for costing for implementation, integration, Operation, Care, Project Management• Pricing recommendation • Responsible for Services SoC, Service Summaries, Service Solution Descriptions• Consolidates the service offer and service related risks and assumptions.• Service strategy & updating services bid directive• Responsible and accountable for quality review (specialist and final review of all opportunities) of the services deliverables• Key member for all reviews • Discussions with regional counterparts• Responsible for optimization of the offered services solution• Ensure synergies across Service BL´s and technical solutions

• Prepares service solution / implementation concept.

• Ensure the concept of Smart Tendering during bids.

Responsible for the creation

• Mentor the junior team members & give trainings to internal colleagues.

• Extensive knowledge of the different Service BLs & preferrebly would hav worken in one of the services BL. • Responsible to create region specific cost benchmark data for review purposes. •Responsible for service deliverables for must-win & complex cases. Ideally should work as a SSL for these cases. •Competence evaluation of the team & developing the CoDe plan for the team accordingly.

1) Team Player2) Good communication skills (oral & written)3) Good Interpersonal skills4) MS office skills in advanced level (Excel, PowerPoint, Word)5) Telecommunication Market Insight6) Flexibility and willingness to accept any extra work to complete task on time7) Telecommunication product and solution knowledge8) Openness for new situation and changes9) Presentation skills10) People management skills (virtual team)11) Customer Business understanding12) Software Business Understanding13) Project Management14) Bid managemet expereince for global business15) Sales Negotiation16) Sales Presentation17) APMP & / PMP

Qualifications

B.E

Min 10 years of relevant experience

Experience on services presales is preferred

Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create technology that helps the world act together.

Additional Information

• Vaccination Requirements : FOR US ONLY: Nokia employees, wherever required by law or contractual obligation, must receive a COVID-19 vaccination or an otherwise approved accommodation based upon applicable law.