Alcatel-Lucent Hiring for Service Operations Engineer IMS at Gurgaon, India Full Time

Service Operations Engineer IMS

Gurgaon, Haryana, India (https://aluperf.referrals.selectminds.com/jobs/83709/other-jobs-matching/location-only)

New

Customer Services (http://aluperf.referrals.selectminds.com/landingpages/services-opportunities-at-nokia-187)

CNS Cloud and Network Services

220000099M Requisition #

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Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team youll be part of

As Nokias growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

What you will learn and contribute to

Roles & Responsibilities for Fixed Line IMS Core –

• O&M and Optimisation of Core network including Cloud, SBC, TAS, CFX, SDM and Routers.

• End-to-end knowledge and co-ordination of IMS Network ,SBC such as handling of call related issue of IMS at SBC level and co-ordination with Hub location for analysis at TAS/CFX.

• Operations & Maintenance of Core IMS Network including troubleshooting, monitoring, tracing on interfaces such as Wireshark or internal system traces and logs

• Hands on experience on SBC, TAS,CFX, Router, NT HLR.

• Experience with Interfaces and Protocols such as SIP, DIAMETER, DNS, ISUP, MAP, INAP, CAMEL, etc.

• Coordination with Planning/ Customer/Care/ Solutions etc.

• Knowledge of Provisioning of PRI- Non Reg / REG PRI , ONT and Call flow for call routing.

• Knowledge of Metasolv/Telemedia (for PRI provisioning), ICRM(for customer complaints & barring & Unbarring orders), BMC remedy (for TT raise), OSS application (profile entry for SIP subscribers).

• Track, Plan & Implement Software Upgrade in network.

• Understanding of Performance Management , Reports extraction from Nodes, NETACT & Mycom , Coordination with Mycom, Releasing Daily Dashboard, Monthly Reports etc.

• Supporting in Customer Auditing , TRAI/DOT audits and internal audits related to Network Performance and O&M.

• Releasing Plan for CM, Failover Scenarios, Coordination with internal Solution Team, Bharti Planning Team etc.

• Support in implementation of new features in network.

• Spare management if any.

• Share regular reports/ Updates to Management/Customer

• Customer Complaint Handling and first level Wireshark trace capturing and analysis.

• Exposure to Call Flow and Protocol for Fixed Line IMS network .

• Comfortable with Redundancy testing and disaster handling including hardware change management handling.

• Escalation/Emergency Handling

• Co-ordinating with GDC, Care, Planning and Customer, knowledge of raising trouble ticket process, emergency handling mechanism, regular updates to customers

• Multi-vendor Core NW exposure and experience such as Nokia, Ericsson, Huawei IMS, etc.

• Able to engage customers on technical front and contain escalations on ground level

• Good interpersonal skills

• Good Spoken and Written Skills and team player attributes

• Willing to work in after-office hours as per need/emergency

• Working knowledge of Linux & Unix

  Your skills and experience

  You have:

  The expert should have experience in Core ( IMS and CS core ).

  The expert should able to do DB planning for core

  The expert should able to do KPI analysis based on traces.

  What we offer

  Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

  Nokia is committed to inclusion and is an equal opportunity employer

  Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere

• Gender-Equality Index by Bloomberg

• Workplace Pride Global Benchmark

• LGBT+ equality & best place to work by HRC Foundation

  At Nokia, we act inclusively and respect the uniqueness of people.

  Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.We are committed to a culture of inclusion built upon our core value of respect.

  Join us and be part of a company where you will feel included and empowered to succeed.

Additional Information