Alcatel-Lucent Hiring for Service Operations Specialist at Pune, India Full Time

Service Operations Specialist

Pune, Maharashtra, India (https://aluperf.referrals.selectminds.com/jobs/94886/other-jobs-matching/location-only)

New

Customer Services (http://aluperf.referrals.selectminds.com/landingpages/services-opportunities-at-nokia-187)

CNS Cloud and Network Services

230000008U Requisition #

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Come create the technology that helps the world act together

(The below company introduction text should not be edited, please remove the observation once having finalized the job description)

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team youll be part of

(After the standard BG description, please add up to 60 words on where the candidate would fit in the organization, what your team is working on, the team culture, the technologies the candidate will be involved in, and their potential key interfaces. Please use short sentences instead of bullet points.)

As Nokias growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

What you will learn and contribute to

(Enter here the role description and the main job responsibilities. Maximum 5 bullet points. Start with an entry statement on who you are looking for. Example below should be edited accordingly.)

Are you passionate about solving problems? As part of our team, you will:

• Co-ordination with Field, VF teams and VF COR team for spare availability in the field.

• On line support to field team to help them handle critical field activities & faults.

• Online support to field teams for unidirectional loss/ ISP fault clearance in the network.

• DWDM network audit for critical parameters time to time or in the event of deviation observed.

• Network Health audit with the help of TAC team & accordingly publish report.

• Record keeping of RMA / HW / SW fault/critical network information etc.

• Able audit, understand and clear alarms in the NW without disturbing working NW and services in DWDM NW.

  Follow all Nokia Information Security policies and guidelines including ISMS (ISO27001 program)

  Your skills and experience

  (Describe job requirements, ‘must have’ should be covered in max 3 bullets, if additional nice to haves, include under separate heading but no more than 8 bullets in total)

  You have: ​​​

  It would be nice if you also had: ​​

  What we offer

  (Please add local benefits/team specific items/ uniqueness of your offering. Maximum 5 bullet points. Example: Office at a central location; Frequent team events; Sports teams)

  Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

  Nokia is committed to inclusion and is an equal opportunity employer

  (Nokia closing text below should not be edited, nor should additional content be entered after it, remove the observation once having finalized the job description)

  Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere

• Gender-Equality Index by Bloomberg

• Workplace Pride Global Benchmark

• LGBT+ equality & best place to work by HRC Foundation

  At Nokia, we act inclusively and respect the uniqueness of people.

  Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.We are committed to a culture of inclusion built upon our core value of respect.

  Join us and be part of a company where you will feel included and empowered to succeed.

  Job Role: DWDML2 Expert / SME SNOC

  Job Responsibilities:

• Should be able to coordinate with other teams, customer Governance team on various issues.

• should be able to take ownership of E2E project activities and able to discuss with various stake holders on various issues related to NW rollout, NW expansion, SW upgrade and able to resolve and close open points.

• Should be able to represent team in various discussions/meetings with OEM/Internal fault reviews, pending cases review etc.

• Should own all records of the DWDM CM handover, NW/service inventory, SW upgrade status, Weekly/Monthly reports etc.

• Should have worked with some of these DWDM NW ie ZTE, Tellabs, Huawei, Nokia , Ciena NW in SNOC or Project team as FM/L2 role.

• Able to Provide expert level support to ZTE, Tellabs, Huawei, Nokia and Ciena FM Team.

• Should have worked some of NMSs ie NetNumen, TNMS, NCE, NFM-T, Blue Planet, U2000 systems.

• Should be able to handle all HW, SW and Service fault in DWDM Network proactively and on escalation.

• Rerouting of service in the event of Service outage due to multiple link down to minimise outage time.

• Preparation of RFO/RCA for service /NW outages, preparation & implementation of SIP.

• Should be willing to work in 24X7 shift environment.

• Service & NW level Support for all planed SA / NSA activities in DWDM network.

• Resolve DCN related issue in coordination with DCN and IP team.

• Link commissioning / optimisation for critical degraded / problematic link.

• Pre-post health check, planning, scheduling and executing NE SW upgrade as and when required in the night shift / PE window.

• Fault escalation with VF team and Huawei TAC team & resolution of escalated fault.

• HW fault & RMA management for Spares.

• Qualification & Experience:

• Candidate should have hands on experience on ZTE DWDM Nodes like ZXI8200,M 720, M920 and NMS NetNumen U31, Coriant 7100,7300, mTera/ Huawei 1600, 6800, 8800, U2000, Coriant mTera, 7100,7300,/ Ciena N65/Wave servers Nodes and ESM / NMS system.

• Candidate should have at least 8-10 year working experience on ZTE /Huawei /Nokia/ Ciena DWDM equipment and should have worked at least 3 years as a SME.

• Candidate should be willing to work in 24×7 shift if reqd & flexible to adjust shift during emergency.

• He should have worked with any major telecom operator and should have good Understanding of large Telecom Transport network.

  Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

  We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

  The team youll be part of

  (After the standard BG description, please add up to 60 words on where the candidate would fit in the organization, what your team is working on, the team culture, the technologies the candidate will be involved in, and their potential key interfaces. Please use short sentences instead of bullet points.)

  As Nokias growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

  What you will learn and contribute to

  (Enter here the role description and the main job responsibilities. Maximum 5 bullet points. Start with an entry statement on who you are looking for. Example below should be edited accordingly.)

  Are you passionate about solving problems? As part of our team, you will:

• Follow all Nokia Information Security policies and guidelines including ISMS (ISO27001 program)

  Your skills and experience

  (Describe job requirements, ‘must have’ should be covered in max 3 bullets, if additional nice to haves, include under separate heading but no more than 8 bullets in total)

  You have:

• It would be nice if you also had:

• What we offer

  (Please add local benefits/team specific items/ uniqueness of your offering. Maximum 5 bullet points. Example: Office at a central location; Frequent team events; Sports teams)

  Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

  Nokia is committed to inclusion and is an equal opportunity employer

  (Nokia closing text below should not be edited, nor should additional content be entered after it, remove the observation once having finalized the job description)

  Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere

• Gender-Equality Index by Bloomberg

• Workplace Pride Global Benchmark

• LGBT+ equality & best place to work by HRC Foundation

  At Nokia, we act inclusively and respect the uniqueness of people.

  Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.We are committed to a culture of inclusion built upon our core value of respect.

  Join us and be part of a company where you will feel included and empowered to succeed.

  Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

  We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

  The team youll be part of

  (After the standard BG description, please add up to 60 words on where the candidate would fit in the organization, what your team is working on, the team culture, the technologies the candidate will be involved in, and their potential key interfaces. Please use short sentences instead of bullet points.)

  As Nokias growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

  What you will learn and contribute to

  (Enter here the role description and the main job responsibilities. Maximum 5 bullet points. Start with an entry statement on who you are looking for. Example below should be edited accordingly.)

  Are you passionate about solving problems? As part of our team, you will:

• Follow all Nokia Information Security policies and guidelines including ISMS (ISO27001 program)

  Your skills and experience

  (Describe job requirements, ‘must have’ should be covered in max 3 bullets, if additional nice to haves, include under separate heading but no more than 8 bullets in total)

  You have:

• It would be nice if you also had:

• What we offer

  (Please add local benefits/team specific items/ uniqueness of your offering. Maximum 5 bullet points. Example: Office at a central location; Frequent team events; Sports teams)

  Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

  Nokia is committed to inclusion and is an equal opportunity employer

  (Nokia closing text below should not be edited, nor should additional content be entered after it, remove the observation once having finalized the job description)

  Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere

• Gender-Equality Index by Bloomberg

• Workplace Pride Global Benchmark

• LGBT+ equality & best place to work by HRC Foundation

  At Nokia, we act inclusively and respect the uniqueness of people.

  Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.We are committed to a culture of inclusion built upon our core value of respect.

  Join us and be part of a company where you will feel included and empowered to succeed.

Additional Information