Full Job Description
Storage Engineer L2 (Noc)
Profile of the position:
Hands-on experience with Various storage box like EMC VNX 5400, 5600, CX-120 storage Box NetApp, HP, Hitachi and involves performance/availability assessment with daily support tasks. Must have Experience with SAN Switch/ Storage Enclosure administration and storage spaces, Alert management including Backup/recovery/restore of information on storage devices including DASD, EMC Avamar.
Duties and Responsibilities
Perform changes to Logical Disk, LUN Configuration
Perform ALLOCATION / DEALLOCATION with Zoning/ Copy Services
Configure NAS/ SAN Storage
Perform configuration of SAN/disk devices, storage pools.
Manage and support of SAN Switch
Plan changes / install to Storage, Logical Disk, Raid, LUN Configuration
Maintain storage management tools, maintain microcode/firmware, monitor Storage devices
Perform Storage Daily Health Check
Perform General SAN/NAS Disk administration activity and Avamar Restore
Provide Configuration info for Basic DISK, RAID, Logical LUN Copy
Perform maintenance on disk environment
Perform problem analysis and recovery in the storage hardware and software environment.
Provide support to data storage on all MVS system images
Set up SAN/NAS/Disk monitoring agent software
Support SAN/NAS/Disk monitoring agent software
Knowledge, Skills & Competencies:
Hands on experience including but not limited to:
Knowledge of EMC VNX 5400, 5600, CX-120 storage Box.
Knowledge of NetApp, HP, Hitachi Storage hands-on.
Experience with SAN Switch/ Storage Enclosure administration
Experience on Storage devices and storage spaces, Alert management,
Backup/recovery/restore of information on storage devices including DASD, EMC Avamar
Storage services SAN software supporting advanced enterprise storage features including SDD (Subsystem Device Driver)
Experience of working with customers through direct interaction during support and change management activities.
Excellent verbal and written communication skills.
Effective team player as well as ability to drive autonomously.
Desired Qualification
Basic Education must have a bachelor’s degree or Under Graduate in any stream
Good Communication Skills (Written & Verbal)
Knowledge on Storage Monitoring & Management is preferred.
Understanding of ticketing tool is also preferred.
Must be willing to work in 24×7 rotational shifts.
Previous NOC/GSD/RDMS/SOC experience will be a value add.
Desired Experience
Should have 4+ yrs. of in providing Level Support to all departments Schedule time estimates for projects / task deliverables, adhere to SLA.
Others
Level – Junior management level position
Grade – L5 grade
Reporting to Manager Managed Services
Willing to work in Rotational shifts.
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