Altera Digital Health Hiring for Sr Database Administrator at Pune, Maharashtra Full Time

Full Job Description
Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Altera is committed to the growth and development of our associates. Does the job description below look like a great fit for your skill set? Feel free to apply (your current manager will receive an email advising that you have done so), or reach out to the recruiter for this opening to learn more about the requirements and your potential candidacy prior to submitting your application.

Overview

Are you looking for a job where you can make an impact every day in someone else’s life? Do you get a thrill when solving complex problems? As a Senior Technical Support Consultant at Altera Digital Health, your work makes a difference to patients and the hospital staff. You will be responsible for handling and diagnosing technical and sophisticated application issues, working directly with hospital IT personnel, partnering with Altera developers and third-party vendors to resolve software issues.

Responsibilities

Diagnose and resolve complex software problems in the areas of system configuration/setup, product functionality and bugs/enhancements.
Document issues and customer requests, following standard operating procedures and meeting SLAs.
Explain and demonstrate system issues to product development teams and convey customer.
Troubleshoot and repair production databases, using sound understanding of relational database concepts such as indexes, foreign keys and triggers to safely perform the database updates.
Communicate with product design teams to improve on current design or to identify potential problems.
Develop training content for customers and support team members.
Mentor junior team members.
Write and execute Structured Query Language (SQL) code against large databases.
Investigate issues related to HL7 Message generation and processing.
Troubleshoot Medial Logic Modules (MLM).

A successful candidate would possess the following qualities:
Accountable with strong desire and determination to resolve complex issues with the ability to prioritize and recognize the impact of the issue on patient care.
Solid analytical, research, and time-management skills with great attention to detail.
Excellent verbal and written skills interacting with development teams and clients around the globe.
Self-driven and a fast learner in a demanding environment.
Strong customer support skills with demonstrated ability to effectively deal with escalated customer concerns.

Qualifications

Academic and Professional Qualifications:
Degree or diploma in Computer Science/Information Technology/Information Management, degree in nursing or pharmacy.

Experience:
Minimum 5 years’ experience in supporting enterprise software, or 5 years of hospital experience as a registered nurse or a clinical pharmacist.
Advanced level knowledge of relational database and writing SQL query statements to troubleshoot issues and perform modifications.
Experience with HL7, MLM, and Azure would be desirable.

Travel Requirements:
Occasional travel to client site to resolve extremely complex customer and product issues.

Working Arrangements:
Standard work week or as defined by assignment requirements
Can work remotely or in a standard office environment
Able and willing to work after-hours, on-call and/or holidays

Why Altera

At Altera Digital Health, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Our platform approach to our solutions is changing the way healthcare is delivered. By keeping the human user at the center of our design methodology, we are supporting caregivers and helping patients meet and exceed their wellness goals. Together, with our clients, we’re driving a new era of healthcare.

Altera Digital Health offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.

We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.