Amazon Dev Center India – Hyd Hiring For Advertiser Support Associate, CS Sponsored Ads at India Full Time

• Education: Graduate in any field
• Prior Work Experience of 12-18 months is preferred in Digital marketing/ Advertising – Digital Ads, Ad Optimisations, Campaign Management, Contact Center/ BPO
• Desired skill-sets include MS Office Application Excel and Internet Explorer/Mozilla Firefox.
• This is a Virtual Role and requires a home environment

o free from background noise where you can connect to the internet and work on your deliverables.

o should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider.

o Should have power back up in case of power shut down.

• Candidates who are based in the below locations should only apply:

o Telangana

o Tamil Nadu

o Karnataka

o Maharashtra

o Uttar Pradesh

o West Bengal

Job summary

The Advertising Support Associate provides exceptional support to Advertisers and acts as the primary interface between Amazon and it’s Advertisers. The associate will be responsible for providing accurate solutions to the issues raised by the Advertisers in a timely manner.

Key job responsibilities

An Advertising support associate is expected to resolve the Advertiser’s queries, address any system issues, drive process improvements and contribute to a healthy team environment while meeting the goals on KPIs (Key Performance Indicators).

The Advertising Support Associate

• provides prompt and efficient service to Advertisers, uses knowledge and Standard Operating Procedure guidance to understand the advertisers issue and resolves or escalates as applicable.
• proactively reports operational challenges to manager/team lead and escalates to the right contacts.
• demonstrates effective, clear and professional written and oral communication across different channels like email, chat and phone.
• actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• contributes to a positive work environment and proactively aids teammates with difficult contacts as needed.
• maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• adheres to the provided schedule and appraises the concerned persons about any reasons for miss.

A day in the life

The Advertising Support Associate plays an exciting and important role for Amazon by consulting with the Advertisers to resolve their queries and concerns and unblocking them.

About the team

The Advertising Support Team is Customer obsessed and takes pride in providing exceptional support to the Amazon Advertiser. We are a cohesive and inclusive team and display the Amazon Leadership Principles in everything we do.

• Ability to communicate ideas using simple language
• Demonstrate confidence and expertise through tone of voice (phone) or word choice (chat/email)
• Attention to detail and ability to work with the highest level of accuracy
• Global perspective and understanding of business objectives
• Strong website navigation skills
• Multi-tasking skills
• Strong prioritisation and time management skills, with a high degree of flexibility
• Quick Learner with proven ability to work productively and efficiently in an independent setting
• Willing to work in a diverse atmosphere and contribute to an inclusive culture
• Exemplary performance record, particularly with regard to quality & productivity
• Willingness to work in a 24/7 environment including night shifts and the shifts are decided based on the business requirement
• Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off)
• During the first 3 months (Training & Transition) no unplanned leaves are allowed.