Amber Internet solutions Hiring for Customer Support Executive (Chat) – Non Voice (Remote) at Remote Full Time

amber (amberstudent.com) is a leading global marketplace for student housing. We help students book full-time accommodations near top universities across the globe, without the hassle of negotiation, non-standardised and cumbersome paperwork, and broken payment process. amber was founded by an IIT-KGP alumnus and has been backed by leading investors/angels.

amber being an international student accommodation marketplace has an extensive team for B2C sales which is responsible for generating revenues from properties across the world by booking the students in their properties and maintaining a relationship with them. We are looking for enthusiastic sales representatives to join our team.

Individual responsibilities:
Respond promptly and professionally to incoming customer inquiries on chat.

Maintain updated knowledge of the organisation’s products, services, and customer service policies.

Identify customer needs and help customers use specific features.

Document customer interactions when necessary, compiling documents and forwarding information to interested parties.

Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.

Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.

Participate in training opportunities provided by the organisation.

Establish and maintain good rapport with customers by using positive language and anticipating their needs.

Assign tickets to respective associates/managers.

Highlight discrepancies caused because of associate negligence,

Maintain necessary SLAs for the smooth functioning of the department.

Take total accountability for CSAT.

Skills required:
Customer orientation and ability to adapt/respond to different types of characters.

Excellent communication and problem-solving skills.

Ability to multitask, prioritise, and manage time effectively.

2+ years of previous customer service experience is a plus.

A friendly and welcoming manner with clients and other members of the customer service team

Ability to explain complex concepts in a clear, straightforward manner to customers.

Strong command of written and verbal English.

Ability to maintain a calm and polite manner in stressful situations.

Willingness to cooperate with customers and management to resolve any issues.

Familiarity with our industry is a plus.

Patience when handling tough cases.

Qualifications:
Education level – Graduate

Minimum 70% required in academics