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Amber Internet solutions Hiring for Customer Support Executive (Remote) at Remote Full Time
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Individual responsibilities:
Skills required:
Sales
Customer Support Executive (Remote)
Remote | Full Time
Amberstudent (amberstudent.com) is a leading global marketplace for student housing. We help students book full-time accommodations near top universities across the globe, without the hassle of negotiation, non-standardised and cumbersome paperwork, and broken payment process. Amber was founded by IIT-KGP alumnus and has been backed by leading investors/angels.
Amberstudent being an international student accommodation marketplace has an extensive team for B2C sales which is responsible for generating revenues from properties across the world by booking the students in their properties and maintaining a relationship with them. We are looking for enthusiastic sales representatives to join our team.
Individual responsibilities:
- Manage large amounts of incoming chats.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information to the customer.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Generate sales leads and interact with new leads to understand their requirements.
- Take the extra mile to engage customers
Skills required:
- Proven customer support experience or experience as a Client Service Representative.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
Qualifications:
- Education level – Graduate
- Minimum 60% required in academics
- Minimum one year experience in Sales or Sales Support profile