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Private Jobs / Private Sector
American Bureau of Shipping Hiring for Technical Support / Sr.Technical Support at Pune, Maharashtra Full Time
Experience : 3 to 9 years
Knowledge, Skills and Abilities Required :
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Ability to deal with difficult callers
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Able to understand client problems from a technical perspective
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Ability to write basic SQL queries to fetch or update data
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Basic understanding of Java programing language is desirable
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In-depth understanding of the functional aspect of customer products
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Good interpersonal and customer care skills
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Good communication skills and fluency in English
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Knowledge of customer support portal
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Basic understanding of working in a cloud environment
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Should be conversant with remote sessions (GTM, TeamViewer, AnyDesk, VPN, RDP etc.)
Job Duties/Roles :
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Ask customers targeted questions to quickly understand the root of the problem
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Track product issues through to resolution, within agreed time limits
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Utilize CRM to track tickets
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Follows up with customers to receive their input regarding pending tickets
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As a part of the Extended Support for specific contracted customers, monitor certain activities and raise alerts if an issue is observed
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Send periodic reports to customers with updates on day to day work regarding tickets
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Work may be outside of normal working hours in order to coincide with customer time zones
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Properly escalate unresolved issues to appropriate internal teams (eg.senior support team members, software developers)
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Provide prompt and accurate feedback to customers
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Ensure all issues are properly logged
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Maintain good relationships with clients
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Working knowledge of the ABS Health, Safety, Quality and Environmental Management Systems.
Education
ABS is a global leader in marine and offshore classification and other innovative safety, quality, and environmental services. We’re at the forefront of supporting the global energy transition at sea, the application of remote and autonomous marine systems, cutting-edge technical solutions, and many more exciting advancements. Our commitment to safety, reliability, and efficiency is ever-present, guiding our clients to safer and more efficient operations.
Equal Opportunity
ABS Bureau is committed to the equal employment opportunity of its employees and prohibits discrimination against any employee or qualified applicant based on race, color, creed, religion, national origin, sex, gender identity, age, disability, marital status, sexual orientation, citizenship status or veteran status, or other non-work-related characteristics that may be protected under the law of the Federal Government or specific state employment laws.
Other
This job description is not intended, and should not be construed, to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with the job of the incumbent. It is intended to be an accurate reflection of the principal job elements essential for making a fair decision regarding the pay structure of the job. #ogjs
Recommended Skills
- Cloud Computing
- Communication
- Customer Service
- English
- Environmental Management
- Information Technology