American Express Global Business Travel Hiring for Product Support Analyst at Haryana, India Full Time

American Express Global Business Travel (“GBT”) enables corporations and empowers business travellers with insights, connections and exceptional customer service on a global scale. Through technology and information, GBT provides leading travel solutions, integrated consulting services, proprietary research, and end-to-end meetings and events capabilities. These innovative offerings enable clients to optimize the return on their travel and meetings investments. GBT has operations and network partners in nearly 140 countries worldwide with approximately 14,000 employees. Learn more about how GBT connects the world at www.amexglobalbusinesstravel.com • Support Client Management and customer contacts with technology & product questions specific to PTA product deployment, implementations, escalations and resolution of issues related to technology. Responsibilities include, but are not limited to, facilitating travel program technology support, providing assistance with the on-line booking tool including maintenance, implementations or escalations, Interact with AMEX client management and our customers to provide consultation around technology and tools utilized in the day to day travel program. Leverage project management and analytical skills to support multiple programs and projects. Responsibilities: • Participates in technology consultation with client management and partner with client conversations as applicable • Consult and partner with sales, client management and the client to understand technology requirements • Set up reporting applicable to any technology product used in the travel programs • Provide ongoing project updates as needed to ensure understanding and timely completion • Research and resolve escalated issues for online booking tools, products such as PTA and general technology utilized in our AMEX travel programs. • Assists with OBT and product (PTA) implementations specifically related to a clients program • Interface with clients, CGM’s and all AMEX technology groups that support products and online services for client programs • Generates creative ideas to ensure products are used effectively • Gathers and shares best practices across clients and segments • Uses analytical and creative approach to condense large amounts of information into a clear, concise, effective format • Drives results by operating with a sense of urgency, employing effective time management to deliver results within deadlines • Provides overall Technology Client Program support to the Client General Manager • Provides support and engages directly with the Client as needed and oversees execution of the technology program action plans

Location

India – Haryana – Gurgaon

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel. We help companies and employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of 16,000 travel professionals in more than 140 countries. Companies of all sizes, and in all places, rely on GBT to provide travel management services, organize meetings and events, and deliver business travel consulting.