American Express Global Business Travel Hiring for Travel Program Specialist, Global Business Consulting at Karnataka, India Full Time

American Express Global Business Travel is dedicated to helping its clients realize the greatest possible value from their investment in travel through increased cost savings, outstanding customer service and greater spend control and provides travel management consulting expertise, strategic sourcing and supplier negotiation support around the world.

As part of the Global Business Consulting organization, the TPM (Travel Program Management) practice line is one of the fastest growing organizations within that group, aiming to provide value by executing strategic and operational travel management on behalf of our customers.

Job Responsibilities

The Travel Program Specialist, Global Business Consulting, will be based in India and will be responsible for the day-to-day operation and execution of the travel program and related projects, as follows:

• Supports APJ Regional Travel Manager by driving regional travel program and operational management locally in India

• Primary contact for local admins and employees as escalation point for travel-related questions and issues

• Support day-to-day tactical operations and general travel questions

• Tactical execution as directed, including managing travel email box and HelpNow tickets

• Send employees reminders that they have travel pending approval

• Coordinates and supports communications, progress and best practices in executing tactical and operational travel management activities

• Supports the implementation of new tools and processes around traveler operations

• Monitors agency performance targets including customer service level agreements (SLAs)

The successful candidate will have:

• Business Travel background required

• Highly motivated self-starter with ability to juggle multiple tasks, with excellent organization skills and careful attention to detail

• The ability to influence internal and external stakeholders and work closely with them to determine acceptable solutions

• Experience managing conflicting styles, mindsets, etc. and not allowing them to detract from the vision and value proposition

• Strong written and oral communication skills, administration, documentation and attention to detail

• Experience with project management

Location

India – Karnataka – Bangaluru

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