Description
You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Function Description
American Express is on a journey to provide the world’s best customer experience every day. The Commercial Data Office (CoDO) team, within Global Commercial Services (GCS), is focused on powering the best customer experience and business growth through data. With continuous changes in the regulatory environment and innovation through data evolving, CoDO plays a key role in strengthening GCS critical enablers and supporting new opportunities. In partnership with the Enterprise Data Office and across GCS, CoDO is tasked with building new, innovative data solutions for our customers, while adhering to regulations and data management best practices.
The team’s scope is comprised of 3 pillars:
Drive Strategic Growth & Revenue –Defining the vision and roadmap to transform data as a key asset to power business growth.
Modernize Data Management –Ongoing data management, data discovery and collaboration across Global Commercial Services
Ensure Health of the Commercial Business – Striving for 100% reliability of current data platforms and capabilities while developing more agility and scalability for the future
Purpose of the Role
This role would be responsible for partnering with stake holders, gathering requirements, working with technology for development and finally delivering solutions to our customers. This includes analyzing and monitoring existing solutions, tracking, accurate delivery and ensuring health of the platform.
Responsibilities
Analyze and conceptualize end-to-end user journey, focusing on enhanced experience and data access controls in partnership with various stakeholders
Thorough understanding of current CoDO capabilities and linkages to other commercial data and products/capabilities to suggest optimization & modernization
Understand business objectives, convert it to data requirements & technical needs and get it implemented by technology using agile framework
Partner with AXP data office to build new & innovative services for our customers by leveraging enterprise tools, processes, technical expertise and policies
Participate in project team meetings and communicate effectively with peers, architects, system analysts, project managers & others, reporting project status as required
Participating and Agile ceremonies like daily standup, sprint planning and change etc.
Monitoring user stories and ensuring timely completion of the same
Partner and align with business partners to provide quality solutions and alternatives that meet customer requirements and project deliverables
Flawless execution of development, validation & implementation of data capabilities & automated solutions
Critical Factors to Success
Business Outcomes:
Deliver high quality & accurate data capabilities results in timely manner
Understanding and anticipating the customer’s needs to manage the development/delivery process more effectively
Accountable for the Agile delivery framework
Tracking progress and sharing updates to ensure stakeholder satisfaction
Leadership Outcomes:
Put enterprise thinking first and balance the needs of customers, partners, colleagues & shareholders.
Demonstrate learning agility, make decisions quickly and with the highest level of integrity
Lead with an innovative mindset and deliver the world’s best customer experiences every day
Qualifications
Past Experience
1-3 years of relevant experience as product / business analyst
Experience with Agile Scum process and principles
Experience in requirement gathering, data management, processing, project tracking and documentation.
Strong change orientation, creative thinking and effective in being part of flexible agile teams
Academic Background
Functional Skills/Capabilities
Strong problem-solving and excellent written & verbal communication
Experience in product development & solution designing
Ability to multi-task with high precision & quality delivery
Experience in working with technology to drive capability build & automation
Ability to independently drive, track and ensure accurate delivery
Working knowledge of Global Commercial Services data and platforms is a plus
Technical Skills/Capabilities
JIRA for User Stories and Agile Scrum Management
Confluence, MS Word & PowerPoint for documentation
MS Excel knowledge and SQL/Hive for data analysis
ML experience a plus but not compulsory
Knowledge of Platforms
SQL/Hive for product data analysis
JIRA for User Stories and Agile Scrum Management
Confluence, MS Excel, Word & Powerpoint for documentation
Oracle Database
Enterprise Leadership Behaviors
Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job: Risk
Primary Location: India-Haryana-Gurgaon
Schedule Full-time
Req ID: 22004063
Job Description The Manager, Digital Commerce will play a crucial role in overseeing the delivery of digital commerce projects, including...
Apply For This JobJob Purpose: To lead Strategy, Marketing, and Digital transformation for Eternia by driving organization-wide growth priorities, building brand equity, and...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Experience in account set-up, PPC Campaign Management. Must have experience on search engines like Google,...
Apply For This JobFull Job Description WE ARE HIRING Post: Customer Care Executive Experience: up to 2 years (Automobile only) Salary: 14k to...
Apply For This JobJob Description .Demonstrated knowledge and experience working with information technology service managers and service owners across a wide range of...
Apply For This JobJob Description Provides Level 2 Support to customers – resolving technical issues / error messages encountered by customers in a...
Apply For This Job