American Express Hiring for Chargeback Analyst at Haryana, India Full Time

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

How will you make an impact in this role?

Accertify is the trusted partner to the world’s leading e-Commerce brands. We help our clients grow revenue and protect against loss with industry-leading fraud prevention and digital identity offerings. When you join Accertify, you become part of the digital solution to enable legitimate e-Commerce, delivering peace of mind to merchants and their customers across the globe. #TeamAccertify provides a solution merchants trust, and a career you can trust. Accertify is a wholly owned subsidiary of American Express–which means our team has access to the amazing perks and benefits offered by our parent company.

The Chargeback Analyst plays a pivotal role in ensuring effective management of chargeback disputes and minimizing financial losses for the company. As a Chargeback Analyst, you will be responsible for reviewing, investigating, and resolving chargebacks in accordance with relevant regulations, policies, and best practices. The ideal candidate will possess strong analytical skills, attention to detail, and knowledge of industry chargeback guidelines and procedures.

• Thoroughly review and investigate chargebacks, analyzing supporting documentation, transaction records, and relevant policies to determine the validity, accuracy, and viability of the dispute.

• Ensure timely and accurate submission of chargeback responses, required documentation, and evidence to maximize chances of successful resolution.

• Communicate effectively with internal stakeholders, financial institutions, and payment processors to obtain necessary information and resolve chargeback disputes efficiently.

• Maintain clear and comprehensive records of chargeback cases, including detailed documentation of investigation findings, communication logs, and resolutions.

• Collaborate closely with cross-functional teams such as Sales, Customer Service, and Finance to identify root causes of chargebacks, implement preventative measures, and optimize processes.

• Stay updated on industry chargeback guidelines, regulations, and best practices to ensure compliance and knowledge sharing within the team.

• Provide reports and performance metrics to management regarding chargeback activities, trends, and recommendations for process improvements.

• Identify patterns and trends in chargeback activity and contribute insights to fraud prevention strategies.

• Consistently demonstrate superior customer service skills when interacting with internal teams, financial institutions, and customers involved in chargeback disputes.

• Work with peers and Managed Services leadership to communicate Chargeback and fraud trends and share best practices, ideas, and information.

• Ensure adherence to regulatory, operations, and compliance standards.

Minimum Qualifications:

• Minimum 0-3 years of experience in a chargeback or fraud prevention role

• Strong knowledge of the chargeback industry and fraud prevention best practices

• Experience working with Airline or Retail clients is a plus.

• Strong understanding of chargeback regulations, guidelines, and processes, with proven success in resolving disputes efficiently and minimizing financial losses.

• Proficient in using chargeback management systems and platforms (e.g., Visa Resolve Online, Mastercard Chargeback Management System, etc.).

• Excellent analytical skills and attention to detail, with the ability to identify patterns, trends, and root causes of chargebacks.

• Strong communication skills, both written and verbal, to effectively interact with diverse stakeholders, including financial institutions, customers, and internal teams.

• Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and Outlook

• Must possess strong Internet research, along with the ability to navigate multiple systems at once.

Preferred Qualifications:

• Knowledge of Operational queue management platforms, White Pages etc.

• Self-motivated and a Team Player

• Flexible and adaptive in changing business environments and pressure

• Bachelor’s degree in finance, Accounting, Business Administration, or related field

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Operations

Primary Location: India-Haryana-Gurgaon

Schedule Full-time

Req ID: 24004102