American Express Hiring for Director – Digital Product Management at India, India Full Time

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Our organization:

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise. Each year, we power billions of transactions through our global payments network, serving our Issuing and Acquiring businesses in more than 170 markets worldwide.

About the Role

Reporting to the Vice President, Token Solutions, this role is an exciting opportunity for a talented leader to drive the product envisioning, delivery, testing and release of American Express Token Solutions. You will collaborate closely with cross-functional teams to deliver new capabilities, scale the platforms that support Tokenisation, and achieve regulatory compliance. The Director, Token Product Delivery will lead a team of talented product managers and product owners and collaborate with engineers, architects, and business stakeholders to bring the product vision to life.

How will you make an impact in this role?

• Deliver capabilities against Product Roadmaps to drive greater customer value and business outcomes.

• Lead and develop a team of product owners fostering a culture of collaboration, innovation, and excellence. Responsible for performance evaluations, employee engagement, coaching and people development.

• Establish strong relationships across Product and Engineering teams; operate as a unified team, ensuring collaboration and flawless execution.

• Create synergies across Network business capabilities to deliver on POA business architecture.

• Develop and adapt processes to optimize technology advancements, reduce manual effort through automation, and drive accuracy and efficiency.

• Stay informed of regulatory requirements and ensure that our products comply with applicable laws and regulations, while maintaining a pulse on industry trends to shape the direction of product features and capabilities.

• Assess and evaluate program changes and modify plans in response, minimizing risk and scope/schedule creep, while ensuring high quality.

Requirements/Qualifications

• Relevant experience : 10 years’ experience in global payments, ideally within Product & Platform Management. Solid understanding of digital payment technologies and payment processing.

• Results oriented : Proven track record of coordinating between Business, Product, Platform Delivery, and Technology teams to deliver key strategic projects.

• Passion for execution : Passion to drive program execution and delivery in a fast-moving and innovative environment.

• Problem solving : Ability to gather and synthesize data to drive insights and leverage thought leadership and critical thinking to solve problems.

• Project management : Exceptional project management skills with flawless organizational skills and attention to detail.

• Highly collaborative : Ability to collaborate with and build strong relationships with internal and external stakeholders to deliver value beyond traditional means.

• Effective communicator and influencer : Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience.

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Product

Primary Location: India-Karnataka-Bengaluru Urban

Other Locations: India-India-Bangalore

Schedule Full-time

Req ID: 25004126