American Express Hiring for Sr. Analyst – ERP Expert II at Haryana, India Full Time

Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Description:

As part of the Financial Reporting Quality Assurance Organization (FRQA) within Corporate Controllership, the Service Management (SM) team is a techno-functional group responsible for supporting the system operations function for US Regulatory Reporting, Financial Instruments (CECL & IFRS), BASEL, FDM, Reserve Bank of India Regulatory Reporting and Automation COE Production Support capabilities. This team has a holistic understanding of the data sources, processes, and outputs, and the ability to trouble-shoot and resolve problems related to the numerous data sources and processing involved on various Finance technology systems.

Purpose :

This role will primarily be focused on Regulatory Reporting (RBI, Financial Instruments & Basel) operational process planning, run execution and report delivery. Included in the scope of work is impact assessment of production changes and the update of E2E process flows and runbooks. Additionally, this role will work closely with process and system owners across the organization to document, track, and resolve operational processing issues.

Responsibilities:

This analyst role is responsible for ensuring operational processes are accurately monitored and executed according to the run book & operational calendar. Responsibilities include:

• Support in documenting, tracking, and resolving issues & changes impacting the operational processes. Prepare documentation, runbooks, dashboards, reporting and presentations

• Business communication regarding progress on open items. Raising production incidents and driving issue resolution through tactical fixes, root cause analysis, permanent fixes

• Responsible for planning and ensuring successful completion of operational activities. Prepare status updates and capture processing statistics

• Retrieve and analyze the data from underlying analytical/operational databases to develop understanding and identify process improvements to gain efficiencies

• Assist with the identification, development, testing and monitoring of operational controls as per respective process PRSA

• Open to working extended (sporadically though) hours or on weekends on a rotational basis

Qualifications

Qualifications & Behavioral Skills:

• Bachelor’s degree required preferably in Computer Science

• Excellent communication – both written and verbal, facilitation, and presentation writing skills

• Must be able to communicate results to stakeholders

• Creative mindset; comfort working in undefined space and seizing new opportunities

• Experience working on a globally and culturally diverse team and supporting global processesAbility to define, map and document a business process through process flows or other related documents

• Transformational approach to re-engineer processes to gain efficiencies and solve business problems

• Ability to handle a high-pressure environment and make decisions in challenging situations

• Strong relationship management and conflict resolution skills with a proven track record of collaborating, influencing, and extensively coordinating with internal and external partners

Technical Skills & Knowledge of Platforms

• Robust knowledge with OFSAA toolset is required

• Strong SQL skillset to query and analyze

• Knowledge of scheduling tools (Control-M/Automic)

• Experience with Lombard Agile Risk Reporter Portal is required

• Experience with Oracle Business Intelligence Enterprise Edition (OBIEE), BI Publisher, Tableau or similar analytical toolset is recommended

• Experience with American Express accounting and reporting processes, (including financial and regulatory reporting) is desirable

• Oracle Financials (eBiz suite, GL, FAH, HFM) preferred

• Knowledge of AXP systems (GDR/ARDW/TMS/ODS) preferred

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Finance

Primary Location: India-Haryana-Gurgaon

Schedule Full-time

Req ID: 21030512