AMETEK Hiring for Service Engineer Pune at New Delhi, Delhi, India Full Time

Job Description

Job Purpose
Provide a quality and cost-efficient service to all our Customers.

Principle Accountabilities

• To Install Spectrometers at customer sites to agreed standards.
• To provide an operator training on Spectrometer systems at customers’ premises.
• To provide training for customers, on how to operate and maintenance of their instruments.
• To provide preventive maintenance service and re-calibrate Spectrometer systems at customer sites to agreed standards.
• To assess environmental conditions for the positioning of instruments.
• To assess level of damage to equipment and provide quote for customer approval.
• Provide technical support for customers.

Job Content

• To contact and plan time schedules for customers.
• To contact customers to assess the problems and advise necessary action required to include quotation by E-mail or letter.
• Install equipment on site to include organization of lifting equipment and services required.
• To train customers in the operation of instruments/machines and the use of software to include basic metrology training if required.
• Discuss other products the customer might find useful for measuring/producing their manufactured parts.
• Visit customers to advice on damaged instruments.
• Fill out reports of faults found, repairs made, giving copies to the customer and back to office for filing.
• Raising customer complaints to include writing up faults the customer finds not satisfactory.
• Researching faults to find out if they require other departments to action fixes to software or hardware.
• Discuss with other departments the best plan of action with faults that have been found and how to fix them, possible redesign to stop ongoing problems.

Nature and Scope

• Context

This job exists within the service department and interfacing with service manager, all other company personnel and customers. The role exists to provide an efficient after sales service to achieve customer satisfaction and maximize effectiveness of the whole department.

• Reporting Relationships

This job has a direct line to the manager.

• Problem Solving

Have to work effectively at customer site with limited number of spares in hand to complete the job.
Solving problems over the phone or online with limited details
Helping customers with ideas for instrument installations to include services’, positioning and lifting equipment etc.
Plan in advance to enable efficient work to be carried out in the next week.

• Decision Making

What parts are required to repair instrument
Time and dates for work to be carried out
Juggling of jobs to satisfy customers
Submit quotations for the cost of repair to the customer
Decision on whether a repair is a warranty claim, if so to what extent

• Job Challenge

The challenge in the job is to repair, train and service customers’ instruments to a customer satisfactory level, within the constraints of the service department’s budget.
Position Requirements:
Skills and Knowledge

• High level of communication/Interpersonal skills (Verbal and written)
• Must be self-motivated, able to work alone and with others. (At all levels across the country)
• Pleasant telephone manner.
• Good organizational skills.
• Computer literate.
• Electronic engineering.
• Electronic and mechanical fault-finding experience preferred.