Amex Hiring for Customer Care Professional – Global Network Account at Gurgaon Full Time

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

BU & LOB Description

In GNA Commercial, We onboard new Corporate Clients by setting up their hierarchies and issuing Cardmember level cards. JAPA, EMEA & US markets are supported.

Purpose of the Role

This position is responsible for processing new applications for Corporate Clients.

Responsibilities

• Performing appropriate checks against incoming Corporate Card Applications ensuring that AXP meets its regulatory requirements
• Verify the applicant’s ID/Perform KYC checks /Perform experience checks
• Set Up of Accounts using relevant systems (MYSU, CAPS, SWAP, Globestar, IVU etc)
• Perform credit checks
• Apply global limits
• SDN/OFAC checks
• Equifax score removal
• Liaising with internal Business Partners and External Clients (via phone or e-mail) with relation to any erroneous applications received and proactively drive behavior changes with the partners to improve the application content.
• Review missing information
• Perform duplicate review
• High Value Client (HVC) processing
• Through Relationship Care manage the end-to-end journey of a cardmember application
• Supporting other corporate teams with any queries and/or escalations related to cardmember applications
• Maintaining daily work volumes and logging activity in appropriate formats in order to support productivity and timeliness measures.
• This roll will also include making Outbound Calls to collect Missing Information on the pending new applications.
• This position also includes performing checks on Company level and set up Corporate Hierarchies, onboard new clients.
• Shift Timings – between 07 AM – 10:00 PM (shift timings may change as per business needs)

Qualifications

• Strong time and productivity management
• Highly customer-focused and result oriented
• Eye for detail and analytical skills
• Excellent interpersonal and communication skills
• High initiative and energy level ; multi-tasking capabilities is a pre requisite
• Excellent business writing, communication and organization skills
• Good problem solving ability
• Collaborative and influencing skills
• Quick learning curve
• Proficiency in Microsoft Office-Word, Excel, Power Point

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.