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Amex Hiring for Customer Service Analyst at Gurgaon Full Time
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You Lead the Way. We’ve Got Your Back
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants and commercial clients around the world, while providing world-class credit, collections and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security and service.
Role Introduction
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This position is responsible for managing work requests for BTA (Business travel Account) and to deliver very high standards of Customer Service.
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Driving Relationships with Tar And Amex Travel Network
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Business Root Cause Analysis And Dispute Resolution and Responsible For the India Market
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Supporting other corporate teams with any queries Hours Of Operations: Shift Flexibility is required with some Week-ends “will” be working. This role may be subject to additional background verification checks. This role may be subject to additional background verification checks. This role may be subject to additional background verification checks.
This role may be subject to additional background verification checks.
Responsibilities:
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Collections
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Payment Allocation
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Roc Reconciliation
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SLA traction and maintaining CTR
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Provide excellent customer service
Critical Factors to Success:
Past Experience:
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Experience of customer handling and should have strong relationship management skill.
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Ability In Assess Readiness Levels, and The Ability To Apply Appropriate Solution
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Time Management And The Ability To Handle Multiple Demands And Competing Priorities
Academic Background:
Graduate With About 2 Years with Experience, Excellent Verbal and Written Communication Skills, Proficiency in Excel and MS Office
Technical Skills/Capabilities:
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Analytical, Problem Solving And Decision-Making Skills
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Ability To Write Clearly And express themselves well In Groups And One To One Conversations Should have strong knowledge of Excel, MS Word/Power Point, MIS, Strong Communication Skill .
Behavioral Skills/Capabilities:
Enterprise Leadership Behaviors
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Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
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Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
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Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.