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Amex Hiring for New Accounts Analyst at Gurgaon Full Time
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You Lead the Way. We’ve Got Your Back
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security, and service.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Global New Accounts:
At GNA we review and approve the applications for new customers and existing customers. We not only approve the application however; we provide one touch solution to US Customers since we do not have any counterpart anywhere except INDIA.We are a team of 150+ CCP’S delivering extra ordinary customer service since we are the first face of the organization. We work inbound and outbound both.
Purpose of the Role:
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Timely And Error Free Processing Of Card Applications.
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Provide excellent service to US card applicants/Card Members
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Processing Of Applications by Ensuring Complete Analysis of Available Data on Profile,
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adhering to outlined Procedures
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Ability to connect with customer’s and willingness to go beyond the call of duty
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Ability to Demonstrate exceptional customer service etiquettes
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Understand the bank environment and confidentiality of customer data
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Assist Audit, Internal And Compliance Functions at times Of Audits To Ensure All Control Issues
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Are Identified And Addressed.
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Acts as a brand ambassador for the company
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Ability to analyze and suggest improvement on existing processes, procedures.
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Ability to work with minimal support
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Candidate should be customer centric.
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Support All Other Day-To-Day New A/C Processes And All New Initiatives
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Shift Timings – 24*7
Critical Factors to Success:
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Proven ability to craft and implement effective communications plans serving a broad audience
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Effective understanding of employee communications best practice
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Experience minimum 12 months in the current role
Academic Background: Graduate
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Functional Skills/Capabilities: Minimum 1Year Of Experience In relevant field
Technical Skills/Capabilities
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Excellent Communication skills
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Good Analytical Skills with Eye for Details.
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Good Interpersonal Skills.
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Basic Computer skills mandatory
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.