Anthology, Inc. Hiring for Client Support Trainer at Bengaluru, Karnataka Full Time

The Opportunity:
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.

For more information about Anthology and our career opportunities, please visit www.anthology.com.

As Client Support Trainer, you will report through the Support QA department and play an integral role in the QA team by effectively implementing existing training programs and creating new training content for our entire Support organization.

Specific responsibilities will include:
Delivering compelling training to assist in the development of our Support organization

Identifying areas of training needs including new products, product updates, and soft skills

Contributing to creation of training materials such as handouts and on-line courses

Evaluating training effectiveness by ensuring training programs meet client needs

Mentoring new hires to the training program, evaluating delivery, and providing feedback

The Candidate:
Required skills/qualifications:
Bachelor’s degree in related field

At least 2 years of prior teaching/training/consulting experience, preferably with adults

Customer focused mindset

Outstanding written and oral communication skills

Strong presentation skills

Proficiency with Microsoft Office, internet/web-based platforms, and mobile technology

Willingness to learn new skills and take on new challenges and responsibilities

Strong attention to detail

Excellent time management, prioritization skills, and ability to manage expectations effectively when handling multiple tasks and deadlines

Ability to work independently and with a team

Fluency in written and spoken English

Preferred skills/qualifications:
Ability to show initiative in seeking assignments

Ability to take ownership of projects and accept responsibility for actions

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.

Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.