Anthology, Inc. Hiring for Senior Salesforce Administrator at Chennai, Tamil Nadu Full Time

Full Job Description
Remote – India
The Opportunity:
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.

For more information about Anthology and our career opportunities, please visit www.anthology.com.

Our Enterprise Applications Services is focused on the administration and support of all corporate business applications at Anthology. As a member of the CRM Operations team within Enterprise Applications Services, the Senior Salesforce Administrator will be responsible for providing support and configuration of Sales Automation applications, including Salesforce Sales Cloud, CPQ and Commerce Cloud, for all Anthology lines of business.

The Senior Salesforce Administrator, CPQ and Commerce Cloud, will play an integral role in the success of the group by working on a variety of support requests ranging from simple fixes and configuration work to complex troubleshooting, including integrations and workflow.
Primary responsibilities will include:
Interfacing daily with the Sales, Marketing, Business Operations and Sales Automation teams in support of Salesforce Sales Cloud, CPQ, and Commerce Cloud
Designing, building, and implementing system configuration enhancements
Coordinating with developers on code-related enhancements, including requirements gathering, testing, and deployment
Proactively informing users of best practices to enhance productivity, improve efficiency, and increase general knowledge of Sales Automation applications
Driving and increasing user adoption and ensuring satisfaction, including delivering training and support to users
Performing data integrity and manipulation tasks such as merging duplicate records and correcting data records
Staying current with periodic Salesforce.com releases and leveraging the updates to provide optimized solutions for the business while maintaining cost effectiveness, system stability, and reliability
The Candidate:Required skills/qualifications:
Minimum 5 years’ experience in the administration of Salesforce.com in support of a Sales organization
1-2+ years’ experience in the administration of Salesforce CPQ and/or B2B Commerce Cloud
Bachelor’s degree or equivalent experience
Salesforce Admin Certification
Experience working with custom objects and workflow on the Lightning experience
Strong understanding of how Sales Automation applications can be leveraged to improve business processes and the bottom line
Expert functional understanding of systems, databases/database terminology
Proficiency in Microsoft Office applications; must be very capable with Excel (performing pivot tables, Vlookups, etc.)
Clear and articulate oral/written communication skills
Self-motivated to prioritize and execute complex tasks with time-sensitive deadlines
Proven analytical, evaluative, and problem-solving abilities
Strong team and customer service orientation
Preferred skills/qualifications:
Salesforce CPQ Specialist Certification
Salesforce B2B Administrator Accreditation
Experience with interfaces to other applications such as ERP, Vertex, Kimble PSA and Azure integrations
Experience working in Agile teams, leveraging JIRA for user story and bug tracking
Experience at technology company and/or in education
The Office:
We have an office in one of the biggest cultural, economic, and educational centers in South India: Chennai.

Located on OMR, the IT corridor of South Chennai
Easy access to Velachery, Thiruvanmiyur Railway station and bus stop
Very close to Tidel Park, Ascendas, and SRP Tools – Holiday Inn
Office provides lunch Tuesday – Thursday and evening snacks Monday – Friday
Office is situated behind Hotel Turyaa on the 5th floor of Rayala Techno Park
Fun Committee, Happy Fete Team, Food Committee, and Sports Committee ensures fun at work
ISR Team actively engages employees in contributing to various local charities
Option for remote work

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.

Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

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