AON

Business Overview

Work Description/Role Summary: (Brief 4-5 line description of the role )

Role overview: (Detailed role description 10-12 lines)

Aon Health & Benefits offer market-leading consulting, broking and delivery services to clients and their employees across organizations of all sizes, geographies and industries. These offerings include: end-to-end solutions to benefits management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage, systematic and structured approach

The Colleague is responsible for generating reports on member activity and responding to queries from members, providers and clients. The Colleague leads change projects that will affect the work of the team and renewals, coordinating and running testing on changes and updating knowledge documents. The Colleague will also be responsible for coordinating the work of the team and supporting less experienced colleagues.

The Specialist is responsible for providing technical expertise or subject matter expertise (SME) to support Operations teams and the overall Business Area by:

• Being a key contributor within the Legislation Governance Group, defining and implementing SME/technical/legislative changes in Operations.

• Driving SME/technical/legislative change & ensuring changes are adopted and cascaded to the relevant colleagues and teams.

• Working closely with Client Managers and Aon client teams to ensure alignment with technical/legislative change.

• Providing SME/technical expertise to ensure all client generated Escalations, Complaints and Corrective Actions are proactively managed to closure within agreed deadlines.

• Attending client meetings to discuss contracted services and opportunities for extending current scope.

• Facilitating and supporting the delivery of client specific change requests including technical and system related changes.

• Owning the Operations relationship with software suppliers, ensuring management of any technical issues and future development.

• Linking with other 3rd party’s providers and other Aon teams (ie HMRC & Business Systems).

• Identifying knowledge gaps and driving the development of technical knowledge and subject matter expertise across the business.

Skills & Knowledge Requirements: Mandatory Skills (Behavioral)

Mandatory Skills (Specialized)

Good To Have :

· Strong project management discipline and experience leading projects independently

· Advanced business communication skills (email and conference calls) and fluent with English language. Should be able to coherently and confidently communicate thoughts and ideas verbally, and in writing

· Should be flexible, keen on taking initiatives, accountable, have a collaborative approach with fellow colleagues, self-motivator and leadership qualities

· Proficient with MS Excel logical, financial, math, statistical and information functions Lookups, Pivot Table, Dynamic Pivots, Dashboards

· Should be well versed with basic tool functionalities for creating, editing and formatting presentation

· Proficient with MS Excel logical, financial, math, statistical and information functions Lookups, Pivot Table, Dynamic Pivots, Dashboards

· Moderate Understanding of writing e-mails

· Good Communication skills

· Stakeholder Management

• H&B Domain Knowledge

· Knowledge of PowerBI, Tableau and VBA Macros

· TBS(GI)

2526525