Title: Technical Support Associate
Location: Bangalore, India
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Aperian Global* is looking for a Technical Support Associate with a passion for customer service to assist our clients and internal teams working with our flagship web application, GlobeSmart, and related online apps/products. Our apps enable individuals and corporations to work effectively across boundaries through greater understanding of ourselves and others.
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The Job: *
We’re looking for an individual who is excited to support our customers and solve their technical challenges using Aperian Global’s GlobeSmart Learning Platform. This position is responsible for not only responding to incoming tickets via email and phone, but also liasing with the product development team about common customer issues and bugs. As a part of the product development team, this position will also assist with User Acceptance Testing of new bugs and features in order to stay up to date on all of Aperian Global’s online learning solutions. You will work directly with product directors, project managers, founders, technical directors, frontend developers, frontend designers, sales and marketing, and contractors. This position is expected to work second shift/evening hours to support some US time zones.
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Responsibilities: *
If you’re right for this position,
Qualifications:
We love working with good people who care about our customers and each member of the team. On top of that, we’re looking for someone with some or all of the following attributes:
Why Work For Us?
With over 30 years of experience, Aperian Global® enables individuals and corporations to work effectively across boundaries through a greater understanding of ourselves and others. Our consulting, training and online learning tools help employees at all levels to engage global and local counterparts in a fully inclusive way, bringing out their best ideas while serving as a catalyst for innovative new solutions. We provide learning solutions in the areas of Cultural Competence, Diversity & Inclusion, and Global Mobility.
We offer competitive compensation and the opportunity to work remotely. For more information check us out on our website at http://www.aperianglobal.com.
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To Apply For The Position*
Diversity, Equity, & Inclusion is part of our DNA. We take a broad view of diversity and truly believe that our differences are our strengths, and each person has something unique and valuable to offer to the world. We invite all applicants to please visit our careers application portal to apply: https://aperianglobal.bamboohr.com/jobs/
Job Type: Full-time
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