Apertum Online Pvt Ltd Hiring For Associate – Customer Service (Chat Process) at Mumbai, Maharashtra Full Time

Apertum Online is a leading B2B technology and operations service provider company based out of Mumbai, India providing business and technical expertise to the global online and mobile gaming industry.

Apertum offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to build and support scalable products which already provide entertainment to millions of users and take them to the next level.

Job Description

Key Responsibilities:
Handling customer queries on Web Chat, E-mails and Social Media

Educate current and potential customers with product and service information

Maintain accurate customer records

Identify and escalate priority issues to the Team Leader and Ops Team

Actively participate in team meetings

Key Performance Indicators:
Handle all queries in a polite, professional manner

Probe and trouble-shoot customer queries, and provide a suitable and satisfactory solution

Educate customers on services and processes

Escalate any issues to the Team Leader

Achieve agreed KPIs and Objectives

Attend coaching sessions with Customer Service Supervisor

Adhere strictly to shift schedules

Adhere to laid down internal policies, procedures and processes

Work collaboratively with the team

Logical reasoning

Qualifications

Bachelor’s degree from any stream

Passionate about customer care

Good typing skill

Fluent in written and spoken English

An excellent communicator

5 days working

Rotational shifts and week offs

Must be time flexible and able to work in a shift system including Public holidays and weekends

Positive attitude

Able to work well under pressure and under minimum supervision

A fast learner who is able to work with set targets

A team player