Apertum Online Pvt Ltd Hiring for Associate – Customer Service (Chat Process) WFO at Mumbai Full Time

Apertum Online is a leading B2B technology and operations service provider company based out of Mumbai, India providing business and technical expertise to the global online and mobile gaming industry.

Apertum offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to build and support scalable products which already provide entertainment to millions of users and take them to the next level.

Key Responsibilities:

• Handling customer queries on Web Chat, E-mails and Social Media
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings

Key Performance Indicators:

• Handle all queries in a polite, professional manner
• Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
• Educate customers on services and processes
• Escalate any issues to the Team Leader
• Achieve agreed KPIs and Objectives
• Adhere strictly to shift schedules
• Adhere to laid down internal policies, procedures and processes
• Work collaboratively with the team

• A Bachelor’s degree from any stream if a Fresher
• Minimum HSC with a minimum 2 years of relevant experience
• Passionate about customer care
• Good typing skill
• Fluent in written and spoken English
• Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
• Positive attitude
• Able to work well under pressure and under minimum supervision
• A fast learner who is able to work with set targets
• Job Location: Andheri East

Additional Information

• IT Asset provided
• 5 Days working
• Paid leaves of 21 days
• Annual Bonus
• Referral hire Program
• Team Outings
• Education allowance (Training courses, Udemy, Coursera, etc.)
• Night Shift Allowance
• Overtime Payment