Applicate IT Solutions PVT LTD Hiring for Customer Support Executive at Gurgaon Full Time

Roles & Responsibilities:

• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure .

• Co-ordinating between customers & Technical team in order to provide on time solution of their queries.

• Manage large amounts of incoming calls

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

• Keep records of customer interactions, process customer accounts and file documents Resolve customer complaints via phone, email, mail

Desired Candidate Profile :

• Excellent communication skills both verbal and written

• Good hands on MS-Office( Ms- Excel)

• Good IQ level

• Client/customer queries Handling

• Track Record of all the queries and related solutions

• Strong phone contact handling skills and active listening

• Ability to multitask, prioritize and manage time effectively

Job Type: Full-time

Salary: Up to ₹32,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus
• Quarterly bonus
• Yearly bonus

COVID-19 considerations:
NO.

Ability to commute/relocate:

• Sector 48, Gurgaon , Gurgaon – 122018, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)