Application Support Engineer at Remote only Full Time

Dear Aspirant,

We do have an urgent opening with Sagarsoft for the Application Support Analyst role.

Job Title/Role: Application Support Analyst

Job Location: Hyderabad- Remote

Client : Point72 –https://point72.com

Role: Permanent Role 

Notice Period: Immediate to 15 days

Open Positions: 2

Shift: US Shifts (Complete Night Shifts)

Working Hours:

• Shift Rotation: Every 3 months
• Shifts:
• Evening Shift: 7:00 PM to 5:00 AM IST
• Night Shift: 9:30 PM to 7:30 AM IST/”

About us: Sagarsoft is a BSE listed Digital engineering services company dedicamted to assisting global enterprises with digital transformation and technology modernization.

Overview: Join our dynamic US support team as an Application Support Specialist. You’ll play a key role in providing top-notch support for our applications, ensuring smooth operations across our middle, and back office systems.

Key Responsibilities:

• Collaborate with the global support team in Connecticut to deliver seamless support across different time zones.
• Work closely with Project Managers, Traders, and Analysts to quickly resolve issues and identify areas for improvement.
• Assist in the rollout and setup of new products, providing training and support to end-users.
• Offer 2nd and 3rd line support for various office systems and market data.
• Coordinate with external vendor support teams to address technical issues and implement enhancements.
• Support Development and QA teams throughout project lifecycles, from gathering requirements to deployment.
• Participate in planning and executing PC releases and related deployment activities.
• Set up and monitor automated jobs using a central scheduler (e.g., Active Batch).
• Utilize ticket, issue, and change management systems effectively.

Requirements:

• Passion for providing an outstanding client experience.
• Excellent written and verbal communication skills.
• Confident and friendly phone presence.
• Strong troubleshooting and problem-solving abilities.
• Willingness to share knowledge and suggest improvements.
• Team player who remains calm under pressure.
• Availability for off-hours on-call support.
• Flexibility and adaptability in a fast-paced, evolving environment.

Desired Skills:

• 4 to 6+ years of experience in an Application Support role.
• Experience in automating repetitive tasks.
• Understanding of trading phases and asset types.
• Familiarity with Windows, MS Office, and common business applications.
• Experience with Windows 2003 and 2008 clustering.

Mandatory Skills:

• Experience in investment banking.
• Strong communication and interpersonal skills.
• Proficient in SQL and comfortable working with SQL Server.
• Strong Python or similar programming skills, with a focus on automation.
• Basic UNIX scripting experience is a plus.
• Familiarity with scripting languages (e.g., PowerShell, VB Script, batch).
• Experience with scheduling software (e.g., Autosys, Active Batch)

If you find the skillset suitable, Please let us know the following details.

• Reason for Change:
• Offers in hand?:
• Total exp:
• Relevant exp in Application Support :
• Experience in Python:
• Experience in Automation:
• Experience in SQL:
• Experience in Investment banking:
• Current CTC:
• Expected CTC:
• Notice period (kindly mention the days negotiable, if any):
• Current location:
• Preferred location:
• LinkedIn: