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ApplyBoard Hiring for Customer Experience Intakes Professional at Gurgaon Full Time
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Role
Life at ApplyBoard:
About ApplyBoard:
GURGAON /
CUSTOMER EXPERIENCE – INTAKE /
FULL-TIME
We’re building a movement – an education revolution.
We’re building a world where anyone, anywhere can have access to the best education regardless of where they were born. At our core, we believe education is a right, not a privilege. To that end, we’re building a company and a suite of products to lead the charge in transforming access to education.
ApplyBoard is an online platform that empowers students around the world to access the best education by connecting international students, recruitment partners, and academic institutions. We simplify the study abroad search, application, and acceptance process. Not only do we help students with their study abroad journey, but we also help academic institutions to find the best students globally. Our goal is to help enable better, more diverse, schools that are enriched with cultures from all over the world.
Role
The purpose of this role is to ensure the efficiency of the department and provide support for team members regarding training, troubleshooting, and process implementation.
What you’ll be doing everyday:
- Seen as a strong resource and Go-To individual
- Assist with training new team members and ensuring training materials are updated
- Providing ongoing training sessions to team members as needed
- Tailoring documents for product/development teams ensuring accurate implementation of changes
- Providing expert knowledge and problem solving support to team members
- Seek innovations to improve the efficiency of the team
- Monitor the effectiveness of the workflow and offer solutions to inefficiencies
- Resolve intake related escalations (portal issues, etc.)
- Assist management in developing and implementing process related policies
- Assist management with identifying gaps in cross team processes and policies. Assist with developing and implementing policies to ensure efficiency between teams.
- Conduct audits as needed to ensure training is effective and customized.
Life at ApplyBoard:
By joining our team, you have the opportunity to be part of one of the fastest-growing technology companies, not only in Canada but the world. With that, you will have many opportunities for professional growth and advancement. Work alongside a globally diverse team of more than 1,000 team members from 25+ countries, representing 30+ nationalities, and speaking 50+ languages.
Make a difference in the lives of thousands of students as they explore educational opportunities.
About ApplyBoard:
ApplyBoard empowers students around the world to access the best education by simplifying the study abroad search, application, and acceptance process to more than 1,500 institutions across Canada, Australia, the United States, and the United Kingdom. ApplyBoard, headquartered in Kitchener, Ontario, Canada, has helped more than 200,000 students from more than 125 countries along their educational journeys since 2015.
ApplyBoard was named the fastest-growing technology company in Canada by Deloitte, ranking #1 on the Technology Fast 50™ list in 2019 and #2 in 2020. ApplyBoard was also been named to LinkedIn’s list of Top Startups in 2020 and TechTO’s list of top Canadian Rocketship companies to accelerate your career in the Tech Industry.
In 2021, ApplyBoard announced a C$375M Series D funding on a C$4B valuation. This funding will allow us to further invest in our technology, grow our team around the world, and serve more students on our mission to educate the world. Thank you for your interest in ApplyBoard. Please note that only qualified applicants that have been selected for an interview will be contacted.