Ardent Research Hiring for Drug Safety Associate at Mumbai Full Time

Job description

Attend calls from people requiring medical care/who have taken sponsor’s medication in a trial/post-marketing exposure to the drug and provide information as needed.

o Provide call handling training to the newly hired resources o Training on SOPs and Workflow instructions to the newly hired resources

o Understand the requirements of the callers and provide precise information o Provide QC support for the MICC

o Thorough understanding on use of FAQs

o Complete case entry including case narrative writing, coding from the MedDRA dictionary and WHO drug dictionary as per applicable SOPs and Client requirements.

o Manage product-specific inquiries/medical inquiries, product complaints, AEs/SAEs calls, legal complaints, call processing per SPG, SOPs and other related guidelines.

o Respond to web-based and written inquiries from Health Care Professional members and consumers concerning the safety and effective use of all products marketed in a timely manner.

o To identify and retrieve relevant data and information appropriate to answer the information requested

o Identify clinically relevant information and preparation of follow up request as needed.

o Receive, review and process Drug Safety information based on regulations and conventions

o Manage workload under the direction of Team Lead

Job Type: Full-time

Salary: ₹19,212.13 – ₹28,571.56 per month

Benefits:

• Health insurance
• Internet reimbursement

Schedule:

• Day shift
• Morning shift

Supplemental pay types:

• Performance bonus

Speak with the employer
+91 8788775532