Aruba Networks Hiring for Aruba AMS Order Operations Specialist at Bangalore Full Time

MAIN RESPONSIBILITIES:

The Aruba Order Operations Specialist works in a multi-cultural and fast-moving business environment, supporting Aruba’s Customers, Partners and internal stakeholders, within the areas of Order Management & Pre-Order/Post-Order Care. He/she is located in a central team and has a wide variety of responsibilities, including the following:

Order Processing & Backlog Management Accountability

• Accurately review inbound purchase orders to ensure compliance with our Order Acceptance Policy
• Processes purchase orders into sales orders & resolves any electronic order fallout, within communicated SLAs
• Uses company tools & resources proficiently (i.e. SAP, SFDC, Microsoft Office Suite, etc)
• Provides order backlog analysis and summary report to stakeholders recurrently
• Manages exceptions and special requests in the area of Order Management & Post-Order Care
• Coordinates customer’s change requests, per company policy

Financial & Revenue management

• Ensures all orders are invoiced and closed in the system
• Helps maximize quarterly revenue by collaborating with account stakeholders (Order Prioritization, Management of Shipped Not Invoiced, Invoice Generation & Delivery)

Communication & E2E coordination

• The Order Operations Agent is the main point of contact for Customer, Partner and internal teams, including Supply Chain, Logistics, Legal/Contracts, Tax Dept, Revenue Recognition, Finance, and Sales/Quoting Team
• Provides consultancy and guidance on the Open Order Management cycle and associated processes
• Proactively communicates with customer and internal teams to progress orders within communicated SLAs
• Ensures all SFDC tickets are acknowledged within 4 hours
• Manages & finds solutions to queries and issues raised

Escalation ownership

• Owns order expedite process and performs priority changes in SAP/S4
• Ensures that the OM escalation process is followed properly and efficiently at all times
• Provides clear and proactive communication on escalation status to internal stakeholders
• Proactively escalates any recurring operational issues (IT/Systemic issues, etc.)

General responsibilities:

• Ensures adequate backup coverage and account handover during vacations and other absences
• Contributes to projects as needed
• Strengthens our collaborative teamwork culture
• Approaches all opportunities with a “can do” and team-centric attitude
• ArubaIN