Aspect employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees by creating an inspired community that values Urgency, Accountability and Results. Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence.
GENERAL SCOPE & SUMMARY
Develops and delivers detailed IT solutions through consulting project activities. Responsibilities include client identification through final invoicing for engagements requiring varied interpersonal and technical skills. Technical responsibilities include problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training, and solution deployment. Performance is typically evaluated based on utilization, (i.e., billable hours). Project management activities include interaction with company and client managers and cost/schedule monitoring. May have some financial responsibilities including project cost estimating, proposal generation, and invoicing. May participate in sales and proposal presentations in addition to completing ongoing team account activities. Identifies additional product/services opportunities in customer organization. Performance is typically measured by the capture of the consulting engagement and/or delivery of agreed solutions within budgeted hours. Helps companies develop strategies and programs related to the integration of technology solutions in alignment to business operations. Researches and recommends various technology/systems options to optimize a company function or processes. May conduct various financial assessments of technology investments (ROI/ROA, etc.). Assists companies in the areas of solutions planning, impact analysis, IT risk assessment while incorporating known regulatory issues. May help companies in the planning and implementation with assistance in the RFP process, broad architectural considerations, budgeting and project planning. May participate on client/customer steering committees related to the broader aspects of the program/project being implemented on an ongoing basis.
PRIMARY ROLE & RESPONSIBILITIES
SPECIALIZED KNOWLEDGE & SKILLS
JOB REQUIREMENTS
Aspect is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.
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