Aspirant H R Solutions Hiring for Customer Relationship Manager at India Full Time

Public/Private Sector Banks, Fintech’s and NBFCs candidates will be preferred

The ideal candidate should be highly soft spoken and ready to work in customer relationship manager and make the good relationship with customer.
Rolls and Responsibilities:

• Handling inbound calls, outbound calls, emails, and chats
• Strong knowledge of banking products
• Managing & sourcing credit card/personal loan customers
• Deepening relationships with existing customer base of bank customers
• Should be thorough with the application process and eligibility
• Should be able to provide customers with detailed information on products, services & offers
• Ability to handle all customer queries and complaints and resolved with in TAT.
• Ability to up-sell a credit product to other banking product customers
• Responsible to work upon undelivered cases and escalate wherever necessary.
• Retaining the customer’s by providing information on banking channels and benefits.
• Handling escalation cases and resolve customer query by coordinating with product and operations

team.

• Ability to build rapport in diverse workforce in a multicultural setting.

Competencies and Skills Required
Customer Relationship Manager plays a critical role in providing an interface between customers and the
client company. The major skills and competencies that we are looking for in a candidate are:
1. Good interpersonal skills
2. Should be fluent in English and Hindi
3. Ability to listen proactively
4. Problem solving skills
5. Ability to handle work well and maintain quality
Qualifications/Other Requirements
Any Graduate/Preferably Commerce Graduate
3-4 years’ experience in Tele-Calling or Voice Process for Banking Sector

• Provident fund (PF)
• Mediclaim Insurance
• Paid leaves/Leave encashment

Workdays per week: 6 days
Timing – 10:00am to 7:00pm
Sunday Fixed Week off

Job Type: Full-time

Salary: ₹20,000.00 – ₹30,000.00 per month

Benefits:

• Health insurance

Schedule:

• Morning shift

Ability to commute/relocate:

• Gurgaon, Urban Estate Gurgaon – 122001, Haryana: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Speak with the employer
+91 9625518347
Expected Start Date: 25/10/2022