AstraZeneca Hiring for Lead Consultant at Chennai, Tamil Nadu, India Full Time

Job Description

JOB TITLE : LEAD CONSULTANT CAREER LEVEL: E

Leverage technology to impact patients and ultimately save lives

Do you have expertise in, and passion for, information technology? Would you like to apply your expertise to impact the IT strategy in a company that follows the science and turns ideas into life changing medicines? If so, AstraZeneca might be the one for you!

ABOUT ASTRAZENECA

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.

ABOUT OUR IT TEAM

It’s a dynamic and results-oriented environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or redefining the roles and work of colleagues, forever. Shape your own path, with support all the way. Diverse minds that work cross- functionally and broadly together.

ABOUT THE ROLE

The Service Design and Transition Manager is responsible for leading the service workstream within projects to deliver efficient and effective management of service design and ensure the seamless transition into the BAU teams. This may include defining the strategy, creating new service models, delivery of agreed service artefacts (design and transition phases), ensuring the user and operational perspectives are designed into the new service and managing the ATS process. The role collaborates with the Transition and Service Design Lead. Focus areas include non functional requirements, contracts, governance, partner management, service team set up including ServiceNow & support team training and the ATS process. The role is also responsible for driving Service & Service Design awareness across delivery teams within ETS Global Delivery to enable ‘service thinking’ from the beginning of any project. This includes understanding any new service strategies or changes, for agreed areas within ETS, and communicated across the relevant teams.

Typical Accountabilities

• Reports to the Service Design Lead
• Manages a portfolio of projects from Design to Transition into the Service team(s). These projects may range from applications to buildings
• Works closely with the Project Delivery team and Service or Platform Manager(s)
• Works closely with IT Service Management community across ETS and other IT functions, as needed
• Responsible for owning and ensuring execution of the Acceptance into Service end-to-end process activities with a key focus on supportability, affordability and the overall customer effectiveness. Plus assuring compliance is maintained with the guidelines that regulate the AstraZeneca business, e.g SoX, Privacy, and GxP
• Responsible for regular performance management reporting and roadmap of projects to Service Design Lead
• Responsible for working with Project Managers, project & service teams to
• Deliver the end to end Service Definition including
• Support Models which align with AZ strategy, including SLAs
• Governance Models which align with the project & BAU organisations
• BAU cost model & budgets for the new service
• Collaboration with Enterprise/Solution Architects for the service definition within Solution Blueprint including any operational requirements
• Identification of any gaps in resource or funding for the BAU organisation with agreed owners for resolution
• Ensure early engagement of Service on projects including arguments and with Service Manager/BAU teams
• Ensure Non Functional Requirements (URS/user stories) are clearly defined, documented and agreed to meet Service Design and Operational requirements. This may include documenting user stories
• Ensure Third party or vendor agreements exist that include support and maintenance to meet the agreed service definition
• Ensure Service Design thinking is embedded within the delivery of new capabilities as part of the project team and alignment with ETS Service Design Framework
• Ensure Voice of the User is considered in system and operational design, for example ease of use and availability
• Providing SME to the project team for
• Operational requirements for any new service or building
• Latest ETS service strategy or processes
• Service Transition (Building or Application) – Responsible for the following on projects or significant change to existing services:
• Service set up within ServiceNow such as CMDB and knowledge articles
• Ensures and delivers, where appropriate, end to end service team set up (business & IT) – knowledge transfer plans, training material and support any resource/recruitment activities
• Delivery of Support Model training to the Business & IT Support teams including Service Desk and AskIT
• Establish the governance and organizational change processes for each service in conjunction with the Service Manager and other key partners
• Service Assurance (Building or Application) – Responsible for
• Applications – implementing the Acceptance To Service process including delivery of the Service Design Assessment and Service Acceptance Criteria
• Buildings – delivery & management of Service Readiness process
• Responsible for ensuring key partners are aware of and understand any associated risks and gaps, along with any mitigation plans
• Responsible for maintaining knowledge of latest changes or strategy from an IT service perspective
• Increases to Service Design Lead or Manager any risks or unresolved issues
• Leading and coaching Service Design and Transition specialists within the team

Education, Qualifications and Experience

Essential

• Technical or Business Degree or proven relevant experience
• 24+ months of proven relevant experience with Service Design and/or Introduction processes
• ServiceNow knowledge and experience
• Experience working in and across diverse, global teams and demonstrable ability to influence others to achieve positive outcomes
• Demonstrable experience of developing a network across ETS or other IT function
• UK Business Hours (Chennai second shift)

Desirable

• Demonstrable experience of Service Management and associated service provision and operational support
• ITIL v3 certification
• Experience in creating and/or delivering training material
• Technical skills, awareness and experience

WHY JOIN US ? We’re a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions. We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it’s because we make a significant impact. Everything we do matters. SO, WHAT’S NEXT? Are you already envisioning yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can. WHERE CAN I FIND OUT MORE? Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/ We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.