Ather Energy Hiring for Relationship Manager – Customer Support at Bengaluru, Karnataka Full Time

you’ll be based at: IBC Knowledge Park, Bengaluru

you’ll be Aligned with: Business Team

you’ll be a member of: Customer Service

What you’ll do at Ather:
€To provide a great customer experience on incoming calls, emails and outbound calls

€Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

€Recommend potential areas of opportunity and improvement to management by collecting the Voice of Customer.

€Keep records of customer interactions, process customer requests.

€Ensure all customer queries are resolved within SLA.

€Meeting KPIs such as productivity, Quality, CSAT etc.

€Collaborate with other team managers to ensure all queries with dependency on other teams are closed with appropriate resolution and in a timely manner.

€A team player going the extra mile in making every customer interaction a great experience

€Proactively action mails/ escalations assigned to CS team and ensure mails/ tickets/ follow ups are closed within agreed timelines. Customer to be kept informed at every step/ stage.

€All updates posted on Google Classroom must be read, acknowledged and followed on calls/ emails

€Strict adherence to rostered published to avoid any inconvenience to other team members thereby impacting overall customer service.

Here’s what we are looking for:
Flair for customer service, self-motivated, team player and right attitude to help a customer

Prior CS exposure/ experience in handling customer on calls and emails

Communication and articulation skills, multilingual preferred

Building and maintaining a good rapport with the customers

High energy levels, persuasiveness, and handling problems.

Calm, composed and problem solving abilities.

Customer convincing capabilities

Team Player who can stand up and deliver at times of crisis

You bring to Ather:
3-4+ years’ experience in handling customer calls/ emails

Automobile industry background with technical skills preferred

Good written and verbal communication. Multilinguals preferred

Should be comfortable working on Google sheets and excel.

College or University degree in any discipline