Ather Energy Hiring for Training Manager – Service at Bengaluru, Karnataka Full Time

you’ll be based at : Bangalore

you’ll be Aligned with : Head -Operation Excellence

you’ll be A member of: Training, Operational excellence

What will I be doing at Ather?

Responsible to manage a group of service trainers and OJT Technicians

Designing and executing service orientation programs from new Hire

Schedule the training planner, communicate job expectations and enforce policies and processes for new hires.

Responsible for achieving vehicle service training operational objectives by contributing Service training information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying trends; determining Service training system improvements; implementing change.

Meets Service training financial objectives by forecasting Service training requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Determines training requirements by studying Service and marketing strategic plans and current Service results; conferring with Service executives; reviewing results of trainer coaching; evaluating training effectiveness.

Develops job results resources by designing information systems; maintaining libraries and databases; building interactive and integrated job support systems.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.

Accomplishes Service training and organization mission by completing related results as needed.

Ensures training content is periodically updated

What kind of experience & skills do I need for this role?

Presentation Skills

Training Management & Meeting Management

Motivating Others

Foster Teamwork

Coaching

Meeting Service Goals

Technical skills on vehicle

Selling to Customer Needs

Customer Service, Emphasizing Excellence

Some attributes that you bring to this role?

2 years of managerial work experience

5-8 years of relevant work experience

Instructional designing knowledge

Excellent written and verbal communication

Automobile training industry experience is mandatory.Working for a OEM would be an added advantage

Influencing team decisions cross-functionally OR Influencing project decisions cross-functionally

Building relationships to get work done.

Dealing effectively with conflict

Solving problems successfully

What should I have graduated in?

Btech- Electrical, electronics, mechanical