Autodesk Hiring for Partner Success Manager at Bengaluru, India Full Time

Job Requisition ID #

22WD56708

Role Purpose

The Partner Success Manager drives the transformation of our reseller channel to deliver world class customer success practices and services. This role will build long-term relationships with new and existing partners by being attentive to their immediate needs in driving new service offering and Customer Success motions as well as providing structured programs to help them achieve their goals. In this role you will be responsible for building a high performing Partner customer success and service practice to deliver customer outcomes, and ultimately, best in class retention, adoption, and expansion results.

Key Accountabilities

• Assess, develop, document, and track a detailed annual Customer Success (CS) strategic development plan in collaboration with the partner leadership and partner teams to drive customer success organizational transformation for at scale & large customers, including successful partner CS activities throughout lifecycle for all customer segments.

• Help Partners Accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe.

• Work with Solution and Sales executives to align the right partners with the right services opportunities based on account needs and partner capabilities.

• Take lead on defining governance plan, establishing teaming agreements, non-disclosure agreements, and partner contracts as needed.

• Assist in helping our Partners develop a strategic roadmap/Customer Success Plan for their key Customers to ensure the successful and broad adoption of Autodesk solutions

• Monitor partner capacity models and advise partner on development opportunities with applying Autodesk Accelerators

• Monitor program effectiveness with Partners and with our Partner’s Customers and make recommendations for change as needed.

• Leads coordinated cross-functional business reviews with the partner. Coordinates, collaborates, and strategizes closely with assigned Autodesk stakeholders (PBC, PM, IPM, SSE, CSS, etc.) and assures there is alignment and full transparency.

• Participates in Partner QBR/QBPs.

• Delivers a quarterly in-depth partner CS practices and services progress report, (including but not limited to maturity index progress, CS investments, Revenue Retention Rate, Grower/Shrinker metrics) to Autodesk and partner leadership.

At Autodesk, we’re building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Autodesk has always valued flexibility in how we work. We continue to provide employees flexibility to support their work preferences wherever possible and nearly all roles are hybrid or remote, unless otherwise indicated.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers (Careers%20%3Ccareers@autodesk.com%3E) .

*From the greenest buildings to the cleanest cars, from the smartest factories to the biggest stories, amazing things are created every day with Autodesk. Over four decades we’ve worked together with our customers to transform how things are made, and in doing so, we’ve also transformed what can be made. A car’s performance now inspires the method of its manufacture, a city’s infrastructure helps predict the unpredictable, and the creation of ever-bigger universes shapes ever-bigger stories. *

Today our solutions span countless industries empowering innovators everywhere. But we’re restless to do more. We don’t believe in waiting for progress, we believe in making it. By combining and recombining technologies. By blurring boundaries, reinventing rules, and merging fields. By unleashing talent and unlocking insights across industries. By helping our customers converge on solutions to the challenges we all face today.  At Autodesk, we believe that when you have the right tools to work and think flexibly you have the power to transform what actually needs making. The power to design and make a better world for all.