AutoZone, Inc. Hiring for Associate Systems Specialist at Gurugram, India Full Time

About AutoZone

AutoZone is the nation’s leading retailer and a leading distributor of automotive replacement parts and accessories with more than 6,000 stores in the US, Puerto Rico, Mexico, and Brazil. Each store carries an extensive line of cars, sport utility vehicles, vans, and light trucks, including new and remanufactured hard parts, maintenance items, and accessories.

Since opening its first store in Forrest City, Ark. on July 4, 1979, the company has joined the New York Stock Exchange (NYSE: AZO) and earned a spot in the Fortune 500.

AutoZone has been committed to providing the best parts, prices, and customer service in the automotive aftermarket industry. We have a rich culture and history of going the Extra Mile for our customers and our community. At AutoZone you’re not just doing a job; you’re playing a crucial role in creating a better experience for our customers while creating opportunities to DRIVE YOUR CAREER almost anywhere! We are looking for talented, customer-focused people, enjoy helping others, and have the DRIVE to excel in a fast-paced environment!

Position Summary

AutoZone is looking for a Network Operations Center Specialist to be part of their growing team! If you love technology and want to see it all, get hands-on experience, enjoy analyzing and figuring out how to make technology run better, while helping others learn what you know, this is the position for you.

Key responsibilities

• In this role AutoZoner would be one of IT’s first responders. AutoZoner will:

• Keep a watchful eye over all IT Operations and Infrastructure, resolving issues as they arise and taking preventive steps to ensure that many issues do not occur. You will also schedule, monitor and maintain processes running on Open, distributes, store and Mainframe systems.

• Additionally, as a first responder, you will not only execute initial incident triage, but also perform a vital coordination role in major incidents until the issues are resolved.

• Monitor all major elements of AutoZone Information systems including:

• Wide Area Networks (WAN)

• WiFi Networks

• Open Systems (Linux and Unix)

• Windows systems

• Mobile apps

• Monitor IT applications and infrastructure running in:

• Stores

• Distribution Centers

• Data Centers

• Corporate offices

• Identify and categorize the issues based on severity, alert type and other criteria and perform initial recovery steps to resolve the issue.

• Utilize information from Monitors, error logs and other sources to assess both IT incidents and monitoring systems in order to:

• Proactively prevent the occurrence of incidents.

• Identify trends and Root cause.

• Build recommendations for improvement and prevention.

• Respond to alerts, support calls, and communicate with other IT teams to ensure all incidents are resolved.

• Work with other technical teams to resolve the problem and identify the root cause.

• Create, maintain and monitor data processing jobs to ensure data is available at its destination on time.

• Follow technical steps documented in runbooks to resolve alerts, execute movement of processing to new servers or locations.

• Record the results of actions taken to help drive continuous improvement.

  Skills and Experience

  Required

• AutoZoners have a contagious work ethic; including a high sense of urgency to resolve issues quickly, creatively and efficiently.

• We also expect a high sense of responsibility and the ability to influence others.

• At least a 4-year degree in Computer Science or Information Systems Management or a related field. Equivalent work experience considered, and additional work experience a plus.

• Minimum of 4 years of work experience.

• Significant attention to detail and accuracy.

• Strong analytical skills.

• Comfortable working in a high pressure, fast paced environment with shifting priorities.

• Ability to multi-task.

• Strong Interpersonal, particularly verbal communication skills in English.

• Strong desire to learn and develop all necessary technical skills.

• An ability to independently act quickly, pragmatically and assertively under pressure to prioritize and resolve technical issues.

  Strongly Desired

• Ability to code in one or more languages such as Java, React, Python.

• Abliity to write and maintain system utilities and configurations using shell scripting.(KShell/POSIX, Perl, Powershell, etc) or automation tools such as Jenkins.

• Working knowledge of SQL

• Understanding of basic operating systems commands in at least 2 of the following environments Unix/Linux, Windows, ESX.

• Knowledge of IT work management tools such as Jira.

• Experience building and maintain chatbots.

• Ability to read and maintain configuration data in JSON, XML or similar structures.

  Technologies

• Linux, Unix, Windows, O365, ESX, KShell/POSIX, Powershell, SQL, Java, Python, React, MSExcel, MS-Access, Jira, JSON, XML

AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.