AVA DESIGN PRIVATE LIMITED Hiring for Customer Care Executive at Delhi, Delhi Full Time

We’re looking for customer care executive to join our team,

Responsibilities

Handle a large volume of inbound and outbound calls in a timely manner

Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary

Identify customer needs, research issues, resolve complaints, and provide solutions

Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team

Recommend improvements for systems and processes to boost organizational efficiency

Required skills and qualifications

High school degree or equivalent

Experience working in a call center or customer-support role

Strong active-listening and verbal-communication skills

Proficiency in problem-solving

Ability to multitask and manage time effectively

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹11,560.00 – ₹24,890.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)
• Hindi (Required)