Job Summary

Under broad supervision, perform advanced repairs, preventative maintenance and installation for equipment and devices offered by Avantor. Diagnoses and troubleshoots complex systems. Provides technical support and training to customers on operational or maintenance aspects of equipment. Serve as customer contact on technical and service-related problems.. Mentor less-experienced peers and assist supervisors, but does not formally supervise others.

•Performs normal day to day duties as a Service Engineer•LLeads, motivates and mentors Service Engineers and implements and supports career development programs regarding same•Promotes the Equipment and Instrument Service Department and consistently seek out additional revenue streams and opportunities for growth•Forges strong relationships with customers through regular site visits/meetings associated with direct reports in order to understand customer needs and to further develop the associates•Supervises and ensure all faults are resolved promptly and that preventative maintenance is delivered to customer•Provides second level of technical support and advice to on site Engineers in order to resolve faults in a timely and efficient manner•Functions as a technical resource to team members to ensure the customer’s quality requirements and schedules are met•Develops and executes plans to improve processes and operations for better services•Liaises with Region North colleagues and customers/vendors on technical information •Responsible for approving annual leave requests and/or leaves of absence and ensuring all associates use Workday to record same•Ensures timely completion of PMP goals for all team members•Manages training requirements for all associates in team and schedules internal and external training where and when required•Designated point of contact for all associates for escalation of issues if and when they arise•Actively leads and promotes the Avantor ICARE Values•In conjunction with Service Director, sets, agrees and takes ownership of goals as per PMP process•Performs other duties as assigned•

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Skills, Knowledge & Competencies

•Diploma/Degree in Electricals/Electronics/Biomedical Engineering or related discipline•Minimum 3 years experience in Technical Services•Experience of people management desirable but not essential•Full clean driving license•Excellent customer facing skills•Keeps up to date with all technical developments within area of expertise•Strong leadership ability •Ability to cultivate teamwork and collaborate across internal functions•Ability to influence the actions of others and to work in a fast paced field based environment•Ability to work in a matrix structure•Excellent interpersonal and communication skills •Keen negotiation skills •IT Literate – Workday and MS Office applications•Excellent time management skills •Can comfortably deliver a presentation•

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Avantor is proud to be an equal opportunity employer.

EEO Statement:

We recognize the value of diverse workforce and aim to create employment opportunities such that all employees achieve their full potential and work in an environment free of discrimination and harassment. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, caste, color, religious creed, ethnicity, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by central, national, provincial or local laws.

3rd party non-solicitation policy

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation