B.U. Bhandari Auto Lines Pvt. Ltd. Hiring for Customer Relationship Manager (Ather Experience Centre) at Pune, Maharashtra Full Time

Ather Experience Centre

CUSTOMER RELATIONSHIP MANAGER (CRM)

Primary Responsibilities

Telephonic invitation to customer for periodic service n days in advance (Service Reminders).

Service booking management using DMS and other software.

Taking customer feedbacks during service and maintaining records for follow-up

Post service follow-up and resolution of concerns.

Customer complaint tracking, redressal and necessary actions at dealership.

Post Sales Service / Customer complaint Report.

Ensured that each customer receives outstanding service by providing a friendly environment

Maintaining customer relationships & increase customer retention / CSI of the shop

Secondary Responsibilities

Maintaining service reminder sheet and updating customer database

Contact customer for any additional jobs required during the work and take approval through intimating the additional time required

Inform customer on vehicle readiness, jobs carried out and final cost

Inform on pending jobs (if so) or future jobs to be carried out on the vehicle

Explain the job done through failed parts & offer test ride if required

Inform next service due date and Kms, put stickers on the vehicle

Job Type: Full-time

Salary: ₹20,000.00 – ₹25,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

COVID-19 considerations:
Vaccination Required

Ability to commute/relocate:

• Bhandarkar Road, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 3 years (Preferred)
• Customer service: 3 years (Preferred)

Language:

• English (Preferred)

Speak with the employer
+91 9922942490