B.U.Bhandari Motors Hiring for Customer Relationship Executive at Pune, Maharashtra Full Time

Job Summary: You are responsible for bringing and retaining the After-Sales business with dealership. You are responsible for

establishing and maintaining a personal contact with the customer over the lifecycle of his vehicle and keep the customer

loyal to the brand. You provide the customer with primary information and solutions on product and services to meet his

needs and desires. Being the first point of contact for the customer, you have to represent Mercedes Benz brand

effectively and positively.Your key responsibilities are:
All Workshop Customers data to be maintained with correct and latest account details (Contact no. contact person

name, e-mail ids, bill to account, etc.).

Accepted appointments to be informed to respective service advisors, Service Manager and Parts department.

Making a prior call for reconfirmation of appointments.

Customers arrived at reception to be greeted and introduce to respective service advisors in case all service advisors

are busy.

Vehicles which have not visited from last two years to be extracted from eDealer and inform to the Service Manager.

Instant feedback analysis to be done.

Service follow-up analysis to be done.

Service Products follow-up analysis to be done.

Root cause analysis of feedbacks to be given to Service Manager.

7th day follow up call to be made.

Positive and negative feedback with analysis to be given to Service Manager.

Register customer complaint in eDealer.

Use the complaint source as walk in, emails, letters referred by MB India, SFU etc.

Root cause analysis of customer complaint.

Reminder of first free inspection and Maintenance Services based on the data available in eDealer PRM module.

Promotion of company’s activities in relation to service, parts and car sales campaign.Qualification & Experience:

Graduate in Engineering/Commerce/Arts.

2-3 years of experience in automobile retail market.Job Type: Full-timeSalary: INR15,000.00 – INR18,000.00 per monthSchedule:

Day shift

COVID-19 considerations:Vaccination must.Experience:
total work: 2 years (Preferred)

Customer service: 1 year (Preferred)

Language:
English (Preferred)

Job Detail

Job Id

JD2264941

Industry

Not mentioned

Total Positions

1

Job Type:
Full Time

Salary:
Not mentioned

Employment Status

Permanent

Job Location

Pune, Maharashtra, India

Education

Not mentioned

Experience

Year