Bajaj Auto Hiring for UB- L3 – Service – Lucknow at Lucknow, Uttar Pradesh Full Time

Job Description

BU – UB Department ( Service – UB )

L3 – Area Service Manager

Job role

Area Service Manager, Urbanite Business

Educational Qualifications

B.E./B. Tech. preferably in Electrical/ Electronics Engineering

Job Responsibilities

Provide product quality feedback and interface with R&D/plant/vendor teams to resolve issues, if any

Troubleshooting diagnostic capability based on Automotive electrical/ electronics. Resolution of Customer concerns, if any.

Develop and maintain dealership service workshop standards through established guidelines/ processes/ Audits

Improve Dealership capability by development and training of dealer service personnel ‘Manpower’

Guide dealer team to establish/upgrade/maintain Service ‘Infrastructure’ in accordance with updated guidelines.

Establish, Sustain and Improve service ‘Process’ at dealerships for Better Customer Service Experience

Provide guidance to Dealerships on Spares Ordering, Job Card opening, inventory.

Readiness check for the Network under expansion.

Provide regular customer feedback on product and competition.

Warranty audit

Seamless Installation of Charging Stations through Vendor/ Dealer personnel.

Candidate should be flexible to move to other locations if business demands

Candidate should know local language spoken in the region

Competencies

Technical/ Functional

Good process orientation and analytical skills

Decision Making and Creativity

Behavioural

Good negotiation and organizing skills

Excellent communication skills

People management