Bajaj FinServ Hiring for Manager – Credit Operations at Mangalore Full Time

Job Reference

* JR00080612

Job Summary

* Manager – Credit Operations

Job Purpose

“This position is open with Bajaj Finance ltd.”

Job Duties & Key Responsibilities

* Duties and Responsibilities – • Oversee and review service delivery providing management an oversight of implementation projects including project assignments customer satisfaction. • Oversee and execute process improvements and the development of policies procedures methods and tools in support of delivery and to streamline work to provide a higher value to our customers. • Establish control on project schedules and risk issues; facilitate timely decisions to maintain project schedule; identifies project risks early and assist by providing prudent and timely recommendations for risk avoidance; sets and manages all stakeholders expectations; creates and executes project work plans and revises as appropriate to meet changing needs and requirements. • Work with Product management IT Service PMO & delivery teams & other cross functional teams to improve customer experience. • Post launch have a continuous process of reviewing the process fixing issues identified based on auditing customer journeys customer queries and complaints received in delivery shops. • Communicates across the organization to ensure knowledge of customer implementations and status. • Provides management with regular project updates; serves as a critical advisor to the team as an Implementation leader and helps to set the direction for the implementation and professional services team. Ensure consistent use of implementation methodology. • Active participation in Project Governance Meetings with Stakeholders. Responsible for serving as the primary customer escalation point for customer changes and/or issues during the implementation process. • Inspire team with drive and motivation needed to aggressively meet commitments. • Ensuring projects meet deadlines • Managing relationships with clients and stakeholders • Designing and signing off on contracts • Overseeing all incoming and outgoing project documentation • Designing risk mitigation plan • Conducting project review and creating detailed reports for executive staff • Optimizing and improving processes and the overall approach where necessary • Securing growth opportunities and initiating new projects