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Private Jobs / Private Sector
Bajaj FinServ Hiring for Manager – Debt Management Services – Customer Services at Jamshedpur Full Time
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Job Reference
* JR00083574
Job Summary
* Manager – Debt Management Services – Customer Services
Job Purpose
“This position is open with Bajaj Finance ltd.”
Job Duties & Key Responsibilities
* Duties and Responsibilities – Duties and Responsibilities: • Responsible for team management of DMS/Service call center. • Responsible for Quality check daily on daily basis Ensure timely resolution of FTR/NFTR queries and Parent closure with Email communication. • Ensure process to be executed as per SOP • Responsible for Customer complaint understanding and resolution with help of service and/or Collections Team • Responsible for timely response to customer queries / complaints and resolution as per defined SLA • Will be required interact with customers as Service executive • Will be front face for Collection Complaints Management across channels • Responsible for co-ordination with COE & DMS team for ongoing Process changes • Accountable to capture customer interaction summary in CRM System and tag the complaints under matching categories • Accountable to interact with Service Collections • Accountable to resolve customers queries and pacify them with service pitch
Required Qualifications and Experience
* Required Qualifications and Experience: • A minimum of about 1 years’ experience in same field and overall, 2 years of experience • Experience of team management in a Call Centre • Strong knowledge of Customer Grievance Management • Prior experience of work in Customer Service / Insurance Service will be added advantage • Strong written and oral communication skills required along with the ability to tailor communication style both technical and non-technical audience • Postgraduate from a reputed Institute will be added advantage • Interest and passion to work with highly aggressive team • Conviction and ability convincing others