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bajajallianz Hiring for Backoffice Support Virtual Office at Pune Full Time
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- Computer literacy:
- In addition to data entry and typing, also need to have knowledge of spreadsheet and word processing creation software
- Time management and organization:
- Able to use a variety of organization methods, including calendar management, to handle multiple projects at one time and completing tasks efficiently and quickly
- Handle sensitive financial information and dispatched emails in a timely and professional manner.
- Customer service:
- Should have strong professional conversation etiquette, especially in person and over the phone when interacting with company representatives, clients and customers.
- Service Orientation
- Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC
- Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team
- Sales Analytics:
- Able to understand and predict sales trends and sales results while helping in the understanding of these trends and finding improvement points.
- Able to determine the success of a previous sales drive and forecast as well as determine how future ones will fare.
- Sales Co-ordination:
- Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.
- Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
- Work with account managers to create and implement targeted sales strategies
- Keep up with new product sales launches and make sure the sales team is up to date
- Provide customer service by staying on top of pending orders and customer requests