Balj Services Private Limited Hiring for Customer Care Executive at India Full Time

Customer Support Representative

A customer support representative’s primary objective is to understand the customer’s problem and troubleshoot it with an optimal and effective solution.

Customer support processes focus on short-term customer goals and do not directly impact revenue and other long term objectives. Some highlights of their functions are:

• A customer support team’s underlying focus is on problem solving in the short term.
• Support roles generally fall under conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns.
• Customer support is measured by factors like speed and quality of help received.
• Some of the most important support metrics include average response time, first call resolution, customer satisfaction rating and net promoter score.

CALL ME 9717828595

Job Type: Full-time

Salary: ₹15,000.00 – ₹25,310.64 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Morning shift
• Night shift
• Rotational shift

Supplemental pay types:

• Commission pay
• Joining bonus
• Performance bonus

Ability to commute/relocate:

• Noida, Gautam Buddha Nagar – 201306, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Speak with the employer
+91 9717828595