Bank of America Hiring for Senior Team Member at Gāndhīnagar Full Time

Job Description:

Overview (Bank overview, GBS India overview, Function Overview) *

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses, and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to all Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses, and institutional investors we serve worldwide.

• BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview*

Client Billing team is responsible for billing the Large corporate, Commercial and Financial Institution clients for various cash management services provided by various BOFA branches.

Job Description*

Process requests from all Billing stakeholders (Product, Servicing, Fulfillment, Sales and Business partners) in a timely manner, adhering to laid down procedures and ensure that the established service standards are met.

To handle all change requests with e2e ownership.

Subject matter expertise: Should support in handling complex requests, Bulk reviews, Investigate and determine Billing discrepancies and to cover corrective actions and controls applicable

Responsibilities*

• E2E knowledge of workflow with good expertise
• E2E knowledge of Billing process
• To interact with LOB/Stakeholders for a quick resolution of High priority requests / tasks
• Responsible to ensure all tasks assigned are completed within the given SLAs
• Needs to meet all the applicable KPI’s of the business (ensure to be due diligent while processing with no failed client interactions)
• Pass accounting entries to collect billing charges from the clients and be able to Investigate and determine any billing discrepancies and pass necessary accounting reversal/corrective entries
• Identify risk areas in the process and raise observations if any
• Escalate any process related ambiguities to the supervisors or manager for clarification
• Seeks opportunities to improve process by initiating best practices
• To support process during stringent timelines with no gaps

Requirements*

Education*

Graduation

Certifications If Any / NA

Experience Range*

2 to 3 Years

Foundational skills*

• Good hands off and expertise on Billing platforms

• Knowledge of Nostro Suspense Accounting Entries

• Proficient with MS Excel, PowerPoint (presentation skills) and Outlook Strong Accounting and Payments knowledge

• Good understanding of Business Documentation

Desired skills

• Good interpersonal & relationship building skills

• Excellent communication & email writing skills

• Ability to multitask and prioritize requests and queries

• Excellent time management skills

• Highly motivated, able to work independently, self-starter; and problem/solving/analytical

• Willingness to learn and adapt to changes

Work Timings*

Shift Timings: 12:30 PM- 09:30 PM

Week offs – Sat & Sun

Job Location*

GIFT

Job Band:

H8

Shift:

Hours Per Week:

45

Weekly Schedule:

Referral Bonus Amount:

0