Bansal Trading Company Hiring for Senior Executive – Customer Support at New Delhi Full Time

Dear Candidate,

Exp: 3 to 4 yrs

CTC: Between 4.50LPA to 6LPA

Working Days: 6 days working

Office Location: 603-605, NDM-1, Netaji Subhash Palace, Pitampura- 110034

We are pleased to introduce Bansal Trading Company as importers, exporters, distributors, and export representatives catering to a variety of industries like Plastics, Masterbatches, Pigments, PVC Leather, Personal Care, and Home Care, Metal Pre-treatment and Paints, Inks, and Coatings. Bansal Trading Company has experience of more than 60 years and is market leader for most of the products that we market. Bansal Trading Company was established in 1956 and has an experienced and motivated team of 100 people. We have multiple warehouses and offices in India. We market more than 650 different products, have company-owned warehousing space of more than 200000 Square Feet and more than 1500 active customers catered through our innovative software, a must for a diversified marketing company like ours.

· Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

· Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

· Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

· Building lasting relationships with clients and other call centre team members based on trust and reliability.

· Utilizing databases, scripts, and tools appropriately.

· Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.

· Taking part in training and other learning opportunities to expand knowledge of company and position.

· Adhering to all company policies and procedures.

Looking for candidates who have –

· Excellent Verbal and Written communication Skills. ( ENGLISH AND HINDI: MANDATORY)

· Preferable experience in Customer Service

· Energetic and smart to handle the pressure

· Required stable candidates

Kindly note, NO Work from Home and NO cab facility.

Job Type: Full-time

Salary: ₹40,000.00 – ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Leave encashment

Schedule:

• Day shift

COVID-19 considerations:
All Customers should wear masks.

Work Remotely:

• No

Speak with the employer
+91 9821000548