Log In
Sign Up
Private Jobs / Private Sector
Barclays Hiring for Process Advisor at Chennai Full Time
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
Job Title: Process Advisor
Location: Chennai
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager.
To work in a team environment for various Documents Collation, Artefacts retrieval and Straight to Payments (STPs) activities based on processing of instructions within agreed timelines by combining analysis and judgment with speed & accuracy to consistently provide a high-level customer service. The role holder may be required to work flexibly across a variety of different activities. Activities include investigation of both customer complex queries and complaints.
What will you be doing?
- Collating documents / artefacts for identified customers through various financial projects requirements in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy
- Process payments refund requests (STPs) after validation of account details for identified customers various financial projects requirements in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy
- Adhere to quality control discipline, procedures and checks at all times
- Day to day query resolution, with upward escalation of more complex queries to the management team
- Report issues and concerns as soon as possible to SMEs/ team leaders/ managers etc. in time and with complete information, in which effort is made to prevent or limit possible damage
- Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews
- Thorough solution of queries & identify improvements to processes
- Maintain effective performance by being adaptable and positive in approach to dynamic business circumstances, questioning procedures and proactively seeking solutions
What we’re looking for:
- MS Office Applications (preferably, Excel, word & PowerPoint)
- Exposure on International payments types
- Experience of Back Office Operations systems and shaping new procedures and exchanging best practice to improve
Skills that will help you in the role:
- Under-Graduate/Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate fresher)
- Experience of working in a customer facing service environment
- Flexibility in hours of work and ability to work changing shifts patterns
Where will you be working?
Chennai
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Our Values
Purpose and Values
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone’s contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.
Our Benefits
Our customers are unique. The same goes for our colleagues. That’s why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our flexible working options for colleagues. If you have a need for flexibility, then please discuss this with us.